Member Services Specialist – Inbound Support & Feedback

Elijahhouseliving; Orlando, Northern (FL, KY); Hybrid; Confidential; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k)

Stock purchase plan

Disability insurance

Life insurance

Job summary

Costco is seeking a customer service representative to assist members via inbound calls and chat. You will research membership issues, provide product and safety information, and support with membership and billing, including Executive Rewards questions.

You will navigate multiple systems to deliver accurate, friendly service and document member suggestions and feedback. The role emphasizes prompt problem solving, empathy and adherence to company policies.

Responsibilities

• Assist Costco members via inbound calls and chat.
• Research membership issues and provide product and safety information.
• Support with membership and billing, including Executive Rewards questions.
• Record member suggestions and other feedback.

Job description

Costco is seeking a customer service representative to assist members via inbound calls and chat. You will research membership issues, provide product and safety information, and support with membership and billing, including Executive Rewards questions.

You will navigate multiple systems to deliver accurate, friendly service and document member suggestions and feedback. The role emphasizes prompt problem solving, empathy and adherence to company policies.