Member Services Specialist I — In-Person Banking & Solutions

Nuvision Federal; Alaska; On-site; USD 30,307 - 44,193; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k) Matching

Paid Time Off

Tuition Reimbursement

Job summary

Nuvision Federal is seeking a Relationship Specialist I for their Eagle River location. In this full-time, onsite position, you will handle member transactions and provide personalized service tailored to individual needs. Responsibilities include managing deposits, withdrawals, and account maintenance while ensuring an excellent customer experience.

The ideal candidate has branch operations experience, strong communication skills, and a commitment to confidentiality. Benefits include medical, dental, vision, and paid time off.

Qualifications

• 1-year related branch operations experience.
• Knowledge of BSA and other pertinent regulations.
• Basic math skills and ability to follow instructions.

Responsibilities

• Receiving and disbursing funds, processing deposits and withdrawals.
• Opening and maintaining deposit accounts.
• Balancing cash drawer and completing compliance training.

Skills

Customer Service

Cash Handling

Attention to Detail

Communication Skills

Education

High School or Equivalent

Tools

PC Operations

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Sign-on bonus available for eligible external applicants!Contact us today to learn more!

The RS I position exists in branches having a cash operation. Under general supervision, the RS I performs a wide variety of duties relating to handling member transactions including but not limited to; receiving and disbursing funds, posting deposits and loan / VISA payments, making account transfers, issuing money orders, making cash advances, recommending other products and services, performing all types of withdrawals, account maintenance, and opening savings, checking, money market and certificate of deposit accounts (excluding trust and IRA accounts). The RS I is comprehensively cross-trained to provide plastic card services such as; issuing temporary cards, re-pinning existing cards, and ordering new cards. An RS I maintains records of various sale transactions such as; money orders, cash advances, and balances a daily cash drawer. RS I ensures member transactions are processed in an accurate and timely manner to make sure that Credit Union member service objectives are achieved. The RS I may also be called upon to assist with daily balancing. Cross-sells all other products and services to include Investment Services, First Mortgages, and Autoland (auto loans). The value the RS I position adds to the organization is it allows for in-person, personalized service and provides opportunities to conduct needs-based sales using referrals for other Credit Union products and services that support various production goals.

Responsibilities:

• Performs various RS I duties including; receiving and disbursing funds, posting deposits and loan payments, transfers, money orders, cash advances, and all types of withdrawals (cash and checks).
• Opens savings, checking, issue temporary checks, money market, and certificate of deposit accounts, as needed.
• Processes plastic card services such as issuing temporary cards, repining existing cards and ordering new cards.
• Performs a wide variety of account maintenance; change of address and name change.
• Recommends other products and services appropriately with each member transaction.
• Required to complete compliance training and all other training offered to RS I.
• Balances cash drawer.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Other related duties as assigned.
• Maintains member and other sensitive information with confidentiality.
• Treats all co-workers and members with respect.

Qualifications:

• 1-yr related branch operations experience.
• Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations.
• Comprehensive knowledge of all deposit account products and all services.
• Basic knowledge of all applicable Federal, State and NCUA regulations.
• Demonstrated ability to follow written and verbal instructions.
• Basic math skills (adding cash) to be able to compute interest on savings, loans, and certificates.
• Demonstrated ability to operate office machines to include; copier, 10-key and PC.
• Proficient in the operations of a PC and Microsoft applications including Outlook, Word and Excel.
• Knowledge of Internet / Intranet
• Knowledge of SharePoint
• Good verbal / written communication, problem solving, member service, and organizational skills.
• Attention to detail.
• Must present a professional demeanor.
• Capable of working under pressure and with frequent interruptions.
• Successful completion of all compliance related coursework
• NMLS Registered

Education:High School or Equivalent

Website:nuvisionfederal.com/careers

Pay scale by applicable geographic work location:

• Alaska: Min $22.00- Mid $26.74 - Max$32.08
  • Applicable range for Fairbanks, Juneau, or Kenai:

  Min$22.00 - Mid $26.81- Max$32.17

The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.

Benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement