Member Services Specialist - Healthcare Benefits & Support

Skaggs Community Hospital Association; Springfield (MO); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical

Vision

Dental

Retirement with Employer Match

Resumo da oferta

CoxHealth is seeking a dedicated Member Service Representative to support benefit interpretation, claims, authorizations and membership inquiries. The MSR will handle phone and email inquiries from providers, members or brokers, translating healthcare terminology into clear information for end users and documenting interactions in the database.

Responsibilities include assisting multiple lines of business (Medicare, group, and Individual Marketplace) and ensuring accurate, timely responses while

Qualificações

• High School Diploma or equivalent is required.
• Experience in a customer service-focused environment is strongly desired.
• Healthcare/Insurance environment experience is preferred.
• Call center experience is beneficial.

Responsabilidades

• Answer phone or email inquiries from providers, members, customers or brokers regarding coverage, claims, and benefit interpretation.
• Document details of interactions in the database and follow up on action steps.

Conhecimentos

Verbal communication

Written communication

Independent worker

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

CoxHealth is seeking a dedicated Member Service Representative to support benefit interpretation, claims, authorizations and membership inquiries. The MSR will handle phone and email inquiries from providers, members or brokers, translating healthcare terminology into clear information for end users and documenting interactions in the database.

Responsibilities include assisting multiple lines of business (Medicare, group, and Individual Marketplace) and ensuring accurate, timely responses while