Member Services Specialist

American Public Works Association; Kansas City (MO); Hybrid; USD 42,000 - 63,000; Full time

Job summary

American Public Works Association (APWA) seeks a Member Services Specialist to act as the central contact for members and prospects, processing applications and payments, and maintaining member records. This role supports membership programs, products, and services while driving positive engagement.

The ideal candidate combines strong customer service, meticulous attention to detail, multi-tasking ability, and comfort with technology and databases in a fast-paced environment.

Qualifications

• Associate’s degree or equivalent combination of education and experience.
• Minimum of two years of customer service, membership, marketing, or related experience.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office 365 applications and other technology platforms.
• Experience working with databases or association management systems preferred.
• Association experience and/or customer service call center experience is a plus.

Responsibilities

• Serve as the primary customer service contact for APWA members, prospective members, volunteers, and staff.
• Respond to member inquiries and process membership applications and payments.
• Maintain accurate member records and provide support for membership programs, products, and services.
• Support member recruitment, retention, and engagement with timely, accurate, member-focused service.

Skills

Customer service

Communication skills

Organizational skills

Time management

Education

Associate’s degree or equivalent

Tools

MS Office 365

Database systems

Association Management System

Job description

Take the Next Step in Your Career at APWA!

Description

American Public Works Association (APWA) serves professionals in all aspects of public works by providing resources, education, advocacy, and networking opportunities that support career growth and professional success. We are seeking a Member Services Specialist to serve as a key point of contact for APWA members and prospective members, delivering exceptional service and helping ensure a positive and engaging member experience.

About the Member Services Specialist Role

The Member Services Specialist serves as the primary customer service contact for APWA members, prospective members, volunteers, and staff. This role is responsible for responding to member inquiries, processing membership applications and payments, maintaining accurate member records, and providing support for membership programs, products, and services. The position plays an important role in member recruitment, retention, and engagement by delivering timely, accurate, and member-focused service.

The ideal candidate will have strong customer service skills, excellent attention to detail, the ability to manage multiple priorities, and confidence working with technology and databases in a fast-paced environment. This individual enjoys helping others, solving problems, and building positive relationships with members and stakeholders.

Qualifications for Success

• Associate’s degree or equivalent combination of education and experience.
• Minimum of two years of customer service, membership, marketing, or related experience.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office 365 applications and other technology platforms. Experience working with databases or association management systems preferred.
• Association experience and/or customer service call center experience is a plus.

Why APWA?

As one of NonProfit Times' Best NonProfits to Work for 2026, APWA is proud to be a people-centric workplace with a strong commitment to flexibility, collaboration, and work-life balance. We offer hybrid work schedules, generous paid time off, paid holidays, and flexible scheduling options. Employees enjoy excellent and affordable benefits, retirement matching contributions, and opportunities for professional growth and continuing education.

We're proud of the work we do because our work matters. Every role at APWA contributes to advancing the quality of life for others by supporting the professionals who operate, improve, and maintain public works and infrastructure. As we serve more than 30,000 members across North America, we're always looking for talented individuals who are passionate about making a difference.