Member Services Representative Weekends - Mason OH

Planet Fitness - Midwest Management Group; Cincinnati (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team as a Member Services Representative at a leading fitness franchise! This role is all about creating a welcoming environment for members and guests, ensuring they receive top-notch customer service. You'll be the friendly face at the front desk, assisting with member check-ins, answering questions, and providing tours to prospective members. If you have a passion for fitness, an upbeat attitude, and the ability to empathize with others, this is the perfect opportunity for you to thrive in a dynamic and supportive atmosphere. Make a positive impact in people's lives while working in a fun and energetic setting!

Qualifications

• Customer service background preferred with exceptional skills.
• Must have CPR certification and be at least 18 years old.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities, including member check-ins and sign-ups.

Skills

Customer Service

Basic Computer Proficiency

Problem Solving

Punctuality

Communication Skills

Empathy

Education

High School diploma/GED

Job description

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
1. Answer phones in a friendly manner and assist callers with a variety of questions.
2. Check members into the system.
3. New member sign-up.
4. Take prospective members on tours.
5. Facilitate needed updates to member’s accounts.
6. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
7. Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is a must.
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
7. Strong listener with the ability to empathize and problem solve.
8. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
9. CPR certification required.
10. High School diploma/GED equivalent required.
11. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.