Member Services Representative (Weekend closer)

Planet Fitness; Rumford (RI); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading fitness company is seeking a Member Services Representative in Rumford. This role includes providing exceptional customer service, managing front desk activities, and ensuring a positive experience for members and guests. Applicants should have a passion for fitness, strong interpersonal skills, and be reliable.

Benefits

Free Black Card membership

Medical, Dental, Vision benefits

401(k) with company contribution

Paid vacation

Pet Insurance

Flexible Spending Accounts

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency required.

Responsibilities

• Greet and assist members and prospective members.
• Handle front desk activities like check-ins and tours.
• Respond to member questions and concerns.

Skills

Customer service skills

Listening skills

Problem solving

Punctuality

Reliability

Positive attitude

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Weekend position: Saturday and Sunday hours 1pm to 7pm (Free Black Card Membership for employee)
• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding expectations.
• Strong listening skills with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions, using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Occasionally lift up to 50 lbs.
• Occasionally encounter toxic chemicals during shift.

Benefits

All staff will also receive a free Black Card membership. As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Offerings include Medical, Dental, Vision, Flexible Spending Accounts, 401(k) with company contribution, paid vacation, and additional benefits like Pet Insurance and Aflac.