Member Services Representative - Virginia Beach

TEKsystems; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

TEKsystems is hiring Member Service Representatives for a Fortune 100 Financial Institution in Virginia Beach. This hybrid role involves responding to member inquiries, performing transactions, and ensuring optimal customer service in a high-volume call center environment. Candidates should have a High School Diploma and prior customer service experience.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• 1-2 years of recent customer service experience.
• Ability to work in a fast-paced high-volume call center environment.

Responsibilities

• Respond to inquiries and requests from members.
• Perform transactions for various accounts.
• Handle a call volume of 80-100+ calls daily.

Skills

Customer Service

Active Listening

Multi-tasking

Education

High School Diploma/GED

Job description

*TEKsystems is currently hiring for*
*Member Service Representatives with a Fortune 100 Financial Institution in the*
*Virginia Beach, VA area!!*

*Position:* *Member Service Representative *

*Job Description*

* To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
* Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
* Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
* Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
* Handle a call volume of 80-100+ calls daily

*Qualifications*

* High School Diploma/ GED required
* 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
* Ability to work in a fast-pace high-volume call center environment

*Schedule:*

* *Full-time, 40 hours per week, *Monday-Saturday (will have 1 rotating off day during the week)
* **MUST have a 6 day availability to work** *Schedules are provided two weeks in advance.*
* Multiple shifts available! *Shift times range between the hours of 10:30AM - 3:30AM EST*
* *Must have a 9.5 hour window of flexibility to be able to work. *

*Training:*

* *Training will be a mix of in-person AND virtual training Monday-Friday 8:00AM-4:30PM EST*

*Location:*

* Remote & ONSITE days required
* MUST be able to report onsite for training/team building purposes
* *ALL CANDIDATES MUST BE LOCATED WITHIN A 60 MILE RADIUS OF Virginia Beach, VA*
*Pay and Benefits*
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Virginia Beach,VA.
*Application Deadline*
This position is anticipated to close on Jun 6, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.