Member Services Representative - Virginia Beach

TEKsystems; Norfolk (VA); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Join a leading provider of business and technology services as a Member Service Representative. In this role, you will ensure optimal member experience in a high-volume contact center, assisting with inquiries and product information while working in a hybrid setting. Strong customer service skills and flexibility are essential for success in this dynamic position.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Transportation benefits

Employee Assistance Program

Paid Time Off

Qualifications

• 1-2 years recent customer service experience in call center or banking.
• Ability to work in a fast-paced, high-volume environment.

Responsibilities

• Respond to member inquiries and perform account transactions.
• Handle 80-100+ calls daily and advise on products.

Skills

Customer Service

Active Listening

Multitasking

Education

High School Diploma/GED

Job description

*Position:* *Member Service Representative *

*Job Description*

* To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
* Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
* Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
* Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
* Handle a call volume of 80-100+ calls daily

*Qualifications*

* High School Diploma/ GED required
* 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
* Ability to work in a fast-pace high-volume call center environment

*Schedule:*

* *Full-time, 40 hours per week, *Monday-Saturday (will have 1 rotating off day during the week)
* **MUST have a 6 day availability to work** *Schedules are provided two weeks in advance.*
* Multiple shifts available! *Shift times range between the hours of 10:30AM - 3:30AM EST*
* *Must have a 9.5 hour window of flexibility to be able to work. *
*Training:*

* *Training will be a mix of in-person AND virtual training Monday-Friday 8:00AM-4:30PM EST*
*Location:*

* Remote & ONSITE days required
* MUST be able to report onsite for training/team building purposes
* *ALL CANDIDATES MUST BE LOCATED WITHIN A 60 MILE RADIUS OF Virginia Beach, VA*
*Pay and Benefits*
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Norfolk,VA.
*Application Deadline*
This position is anticipated to close on May 31, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.