Member Services Representative, Title Servicing

SGS Consulting; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

SGS Consulting in Austin, TX is seeking a detail-oriented Member Services Representative to handle title processing and lien-related tasks, and to assist members and Credit Union staff with ownership transfers.

The role includes reviewing loan documents, data entry, maintaining confidentiality, and ensuring compliance with applicable laws and the Bank Secrecy Act, in a fast-paced environment with high-volume demands.

Qualifications

• High School Diploma or GED required.
• Experience in member services or banking operations recommended.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Answer department ACD calls and provide timely assistance.
• Review and track title files, liens, and ownership transfers.
• Support state filings and lien recordings.
• Process loan documents for accuracy and legality.
• Deliver professional member service and maintain confidentiality.
• Ensure compliance with laws and Bank Secrecy Act.
• Cross-train to provide operational coverage.
• Collaborate with team and stakeholders to meet service requirements.
• Multitask in a fast-paced environment.

Skills

Customer Service

Title Processing

Data Entry

Regulatory Compliance

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Banking Operations

Spanish Language Skills

Education

High School Diploma or GED

Job description

Job Responsibilities

Answer department ACD calls from members and provide timely assistancePerform clerical duties related to security liens, title transfers, and lien releasesReview, maintain, and track title files and reportsAssist members and Credit Union staff with title processing and ownership transfersSupport state filings and lien recording activitiesCommunicate with field staff through telephone, email, and faxInteract with various state motor vehicle departments regarding title-related activitiesReview loan documents for accuracy, completeness, and legalityResearch member inquiries and provide appropriate solutions in a timely mannerDeliver professional and positive member servicePromote positive relationships and service excellence within the organizationCross-train on Member Services Representative duties to provide operational coverage as neededMaintain the security and confidentiality of account and member informationEnsure work is performed in compliance with applicable laws, regulations, and Bank Secrecy Act requirementsWork effectively in a fast-paced, high-volume environmentPerform multiple tasks while maintaining accuracy and attention to detailCollaborate with team members and internal stakeholders to meet service requirementsPerform additional duties as assigned

Skills

Customer ServiceMember ServicesTitle ProcessingTitle TransfersLien ReleasesSecurity Lien ProcessingState FilingsLien RecordingsLoan Document ReviewBanking OperationsCredit Union OperationsData EntryMicrosoft WordMicrosoft ExcelMicrosoft AccessMicrosoft PowerPointBasic MathematicsData AnalysisTelephone and Email CommunicationWritten and Verbal CommunicationOrganization and Attention to DetailMultitaskingTime ManagementProblem SolvingTeamworkConfidentialityRegulatory ComplianceSpanish Language Skills Preferred

Education/Experience

High School Diploma or GED