Member Services Representative - Sub

Planet Fitness - Excel Fitness; Wake Forest (NC); On-site; USD 42,000 - 100,000; Full time

Job summary

Join a dynamic and rapidly growing franchise group where you can start your career at the front desk and quickly advance to management roles. This innovative firm is dedicated to creating a positive member experience through exceptional customer service and cleanliness. With a strong focus on employee growth, many team members have successfully transitioned from entry-level positions to managerial roles, earning competitive salaries along the way. If you have a positive attitude and a passion for customer service, this is the perfect opportunity to grow with a leading fitness brand. Apply today and start your journey towards a rewarding career!

Qualifications

• Exceptional customer service skills required to exceed member expectations.
• Must be punctual and reliable with a positive attitude.

Responsibilities

• Provide exceptional customer service and check members into the system.
• Assist prospective members with tours and account sign-ups.

Skills

Exceptional customer service skills

Positive mental attitude

Punctuality and reliability

Diplomacy in interactions

Education

High School diploma or GED equivalent

Job description

Grow with us!

In one to two years, you could be earning $50k a year with Planet Fitness!

We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 80+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 80 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening 10+ new clubs a year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where allof our Team Players (what we call our employees)are responsible for creating a positive member experience through superior level of customer service and cleanliness.

See for yourself!

What are you waiting for? APPLY TODAY!

Essential Duties and Responsibilities

- Provide an exceptional customer service experience.

-Responsibilities include:

• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Qualifications/Requirements

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionallylift up to 50 lbs.
• Will occasionally encounter toxic chemicals.