Member Services Representative Sub

Planet Fitness, Inc.; Rocky Mount (NC); On-site; USD 42,000 - 100,000; Part time

Job summary

Join a dynamic and growing fitness franchise as a Member Service Representative Sub! This role offers flexible hours and the opportunity to create a positive member experience through exceptional customer service. As part of a rapidly expanding team, you will assist with member check-ins, provide tours, and ensure cleanliness throughout the facility. With a commitment to safety and a focus on member satisfaction, this position is perfect for those with a positive attitude and a passion for fitness. Enjoy benefits like a free gym membership and paid time off while building your career in a supportive environment.

Benefits

Financial wellness benefit (MyFlexPay)

Free Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Parental Leave

Health Insurance Benefits

Qualifications

• Exceptional customer service skills required.
• High School diploma or equivalent is mandatory.

Responsibilities

• Provide exceptional customer service and assist with shift coverage.
• Check members in, give tours, and handle account updates.

Skills

Exceptional customer service skills

Positive mental attitude

Punctuality and reliability

Diplomacy in interactions

Education

High School diploma/GED equivalent

Job description

Looking to pick up extra hours? Join our team!
As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!

But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

Essential Duties and Responsibilities

- Provide an exceptional customer service experience by filling in for available shifts when needed.

- Responsibilities include:

1. Be on call to assist with shift coverage, as needed
2. Check members into the system.
3. Take prospective members on tours then assist them with the new account sign-up process
4. Facilitate needed updates to member’s accounts.
5. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
6. Detailed cleaning in all areas of the facility.

Qualifications/Requirements

1. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
2. People with positive mental attitudes excel here!
3. Customer service background preferred.
4. Punctuality and reliability is a must.
5. Demonstrate diplomacy in all interactions while using appropriate behavior and language.
6. High School diploma/GED equivalent required.
7. Must be 18 years of age or older.

Physical Demands

1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Must be able to occasionally lift up to 50 lbs.
4. Will occasionally encounter commercial cleaning products during shift.
5. Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.
6. Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
7. Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
8. Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.
9. Need a day off? Full time employees have paid leave to take a break!

Benefits & Perks

1. Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
2. Every Team Player receives a FREE Planet Fitness Black Card Membership
3. Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
4. PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

What are you waiting for? APPLY TODAY!