Member Services Representative - Part Time - Rialto South Riverside

Planet Fitness; Rialto (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Mitgliederservice-Mitarbeiter, der eine positive Erfahrung für Mitglieder und Gäste schafft. In dieser Rolle sind Sie für den Empfang von Mitgliedern, die Beantwortung von Fragen und die Unterstützung bei der Anmeldung neuer Mitglieder verantwortlich. Sie werden auch dafür sorgen, dass der Club sauber und organisiert bleibt, während Sie in einem dynamischen Team arbeiten. Wenn Sie eine Leidenschaft für Fitness und hervorragenden Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein!

Qualifications

• Muss 18 Jahre oder älter sein.
• Erfahrung im Kundenservice bevorzugt.

Responsibilities

• Begrüßen von Mitgliedern und Gästen mit außergewöhnlichem Kundenservice.
• Verwalten von Front-Desk-Aktivitäten, einschließlich Anrufbeantwortung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zuhören

Problemlösung

Teamarbeit

Education

High School Diplom oder GED

Tools

Computerkenntnisse

Job description

Rialto, CA

585 S Riverside Ave, Rialto, CA 92376, United States of America
Pay: $16.50 - $17.00

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a high level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including:

• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members, calculating rates and monthly payments.
• Assist the Club Manager with cash drawer management.

Facilitate updates to members’ accounts.

Respond to member questions and concerns professionally and promptly, escalating as needed.

Maintain the cleanliness and organization of the club, including completing daily tasks, cleaning, and periodic checks.

Perform other duties as required by club needs.

Qualifications

• Must be 18 years or older.
• High School diploma or GED required.
• Customer service experience preferred.
• Basic computer skills.
• Punctuality and reliability are essential.
• Ability to work independently and as part of a team.
• Positive attitude and passion for fitness and health.
• Excellent customer service and communication skills.
• Strong listening and problem-solving abilities.
• Diplomatic and professional behavior in interactions.

Physical Demands

• Standing and walking during shifts.
• Talking in person and on the phone.
• Occasionally lifting up to 50 lbs.
• Handling chemicals safely.

Note to Applicants

Be aware of hiring fraud schemes. Taymax Group does not require any payments during the application process. Do not share sensitive personal information early in the process.

Only selected candidates will be contacted. We appreciate your interest.

Equal Opportunity Employment

We value diversity and are committed to providing an inclusive environment. We encourage applications from all backgrounds and abilities. Accommodations are available upon request.