Overnight Member Services Representative - Part Time - Rialto South Riverside

Planet Fitness; Rialto (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience through outstanding customer service. This role involves greeting members, handling front desk operations, and maintaining a welcoming environment. Ideal candidates will possess strong communication skills, a positive attitude, and a passion for fitness. Join a team that values diversity and inclusion, where your contributions will make a significant impact on the community. If you are ready to make a difference and grow in a supportive atmosphere, this opportunity is for you.

Qualifications

• Must be 18 years or older.
• Reliable and punctual with a positive attitude.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist with member accounts.

Skills

Customer service

Communication skills

Basic computer skills

Empathetic listening

Problem solving

Education

High School diploma/GED

Job description

Rialto, CA

585 S Riverside Ave, Rialto, CA 92376, United States of America
Pay: $16.50 - $17.00

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including:

• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members, calculating rates and monthly payments.
• Assist the Club Manager in counting out the drawer as needed.

Facilitate updates to members' accounts, respond to questions and concerns professionally, and escalate issues as needed. Assist in maintaining the cleanliness of the club, including completing daily tasks, cleaning projects, and periodic checks.

Other duties may be assigned based on club needs.

Qualifications

• Must be 18 years or older.
• High School diploma/GED required.
• Customer service experience preferred.
• Basic computer skills.
• Reliable and punctual.
• Ability to work independently and as part of a team.
• Positive attitude and passion for fitness.
• Excellent customer service and communication skills.
• Empathetic listener and problem solver.

Physical Demands

• Stand and walk continuously during shifts.
• Talk in person or on the phone regularly.
• Occasionally lift up to 50 lbs.
• Handle chemicals safely as needed.

Note to Applicants

Beware of hiring fraud schemes; Taymax Group does not require payments for employment. Do not share sensitive information during the application process. Only shortlisted candidates will be contacted.

We are an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and provide accommodations upon request for the application process.