Member Services Representative Part Time

PLACE; Vincennes (IN); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience through exceptional customer service. This part-time role involves greeting members, assisting with inquiries, and maintaining a welcoming environment. If you have a passion for fitness and a knack for customer relations, this is the perfect opportunity to join a vibrant team and make a positive impact on members' lives. Your upbeat attitude and reliability will be key in creating a friendly atmosphere that keeps members coming back.

Qualifications

• Customer service background preferred.
• Basic computer proficiency and a passion for fitness.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist with member sign-ups.

Skills

Customer Service

Basic Computer Proficiency

Problem Solving

Communication Skills

Punctuality

Education

High School diploma/GED

Job description

Member Services Representative Part Time

Join to apply for the Member Services Representative Part Time role at PLACE.

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.

Facilitate needed updates to members' accounts.

Respond to member questions and concerns in a timely and professional manner and escalate to Assistant Manager or Manager as needed.

Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact positively and professionally with members and co-workers, exceeding expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 16 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking with members and management in person or on the phone during shift.
• Occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift (training and protective equipment provided).

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.