Member Services Representative Part Time

PLACE; Paducah (KY); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in the fitness sector seeks a Member Services Representative to enhance the member experience. This part-time role focuses on delivering exceptional customer service, managing front desk operations, and ensuring a welcoming environment for members and guests. Ideal candidates will possess a passion for fitness, strong communication skills, and a positive attitude. Join a dynamic team dedicated to promoting health and wellness, where your contributions will help create a vibrant community atmosphere.

Qualifications

• Customer service background preferred.
• Must be 16 years or older.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and checking members in.
• Respond to member questions and maintain cleanliness of the club.

Skills

Customer Service Skills

Basic Computer Proficiency

Listening Skills

Problem-Solving Skills

Positive Attitude

Education

High School Diploma/GED

Job description

Member Services Representative Part Time

Join to apply for the Member Services Representative Part Time role at PLACE.

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones, assisting callers, checking members in, signing up new members, and taking prospective members on tours.
• Facilitate updates to members' accounts.
• Respond to member questions and concerns professionally and escalate as needed.
• Maintain the neatness and cleanliness of the club.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills, positive interaction, and professionalism.
• Strong listening, empathy, and problem-solving skills.
• Diplomacy in interactions.
• High School diploma/GED required.
• Must be 16 years or older.

Physical Demands

• Standing and walking during shift.
• Talking with members and management.
• Occasionally lift up to 75 lbs.
• Potential exposure to chemicals with safety training provided.