Member Services Representative PART TIME

Excel Fitness; Norfolk (VA); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking fitness organization as a Member Services Representative. In this dynamic part-time role, you will help create a welcoming environment while ensuring operational excellence. Your responsibilities will include maintaining club cleanliness, engaging with members, and providing exceptional customer service. This position offers a unique opportunity to be part of a team that values inclusivity and community. With flexible payday options and a range of benefits, this role is perfect for motivated individuals looking to make a positive impact in a vibrant fitness club setting.

Benefits

Flexible payday options

Free Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Parental Leave

Health Insurance benefits

Qualifications

• Must be at least 18 years old.
• Familiarity with Excel and understanding of company values.

Responsibilities

• Maintain club cleanliness and a welcoming atmosphere.
• Engage with members to provide high-quality customer service.
• Process daily paperwork and maintain reports.

Skills

Communication Skills

Teamwork

Organization

Customer Service

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

Job description

Member Services Representative PART TIME

Join us for the Member Services Representative PART TIME role at Excel Fitness.

Position Details

• Position: Member Services Representative - Front Desk
• Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead
• Department: Operations

Purpose

Help promote our Judgement Free Zone by representing our core values and adhering to our business drivers during each shift.

Responsibilities

• Perform your duties to the best of your abilities during your scheduled shift.
• Maintain club cleanliness and a welcoming atmosphere.
• Complete all required training for safe and efficient operations.
• Conduct regular inspections to ensure the club meets Excel standards.
• Perform cleaning, club inspections, and re-inspections as assigned.
• Process and review daily paperwork, including club activity reports and cash drawer audits.
• Update reports and complete data entry tasks.
• Maintain the front entrance area for cleanliness and presentation.
• Follow company policies and address minor infractions.
• Create a safe environment for members.
• Engage with members to provide high-quality customer service.
• Stock retail and promotional items for the next shift.
• Assist with club promotions and operational strategies.
• Ensure compliance with all legal and insurance requirements.
• Operate and assist with use of tanning, hydro, and Total Body Enhancement equipment, ensuring all procedures are followed.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Familiarity with Excel, and understanding of Excel Fitness's mission, values, and brand.
• Excellent communication skills.
• Team-oriented, motivated, and well-organized.

Benefits & Perks

• Flexible payday options with MyFlexPay.
• Free Planet Fitness Black Card Membership.
• Confidential counseling through our Employee Assistance Program (EAP).
• Paid Time Off (PTO), Parental Leave, and Health Insurance benefits for eligible employees.

Additional Details

• Work Environment: Fitness club environment; may be loud.
• Physical Demands: Regular talking, standing, walking, lifting up to 25 pounds frequently, and up to 75 pounds occasionally.
• Position Type/Hours: Part-time or full-time, non-exempt; hours vary based on location and business needs.
• EEO Statement: Excel Fitness is an Equal Opportunity Employer.