Member Services Representative Part Time

Planet Fitness - United FP Management, LLC; Colorado; On-site; USD 20,664 - 27,552; Part time

Job summary

A leading fitness organization is seeking a part-time Member Services Representative in Colorado. This role involves creating a positive member experience and delivering exceptional customer service. Responsibilities include greeting members, handling front desk activities, and assisting with inquiries. Candidates should have a background in customer service, show punctuality and reliability, and possess a positive attitude. This position provides a great opportunity to engage with fitness enthusiasts in a vibrant environment.

Qualifications

• Background in customer service preferred.
• Must be 18 years of age or older.
• Punctuality and reliability are a must.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities, including answering phones.
• Assist with member account updates and inquiries.

Skills

Customer service skills

Basic computer proficiency

Strong listening skills

Problem-solving abilities

Positive attitude

Job description

Future Opening: Member Services Representative Part Time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.