Member Services Rep Part Time Weekend Afternoon

First National Bankers Bank; Oregon (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a motivated Member Services Representative to join their team. This role focuses on delivering exceptional customer service to members and guests, ensuring a welcoming atmosphere. Responsibilities include managing front desk activities, maintaining club cleanliness, and assisting with membership inquiries. Ideal candidates will possess strong customer service skills and a positive attitude. Join a dynamic team and contribute to creating a healthier community while enjoying benefits like medical insurance and a 401(K) plan.

Benefits

Medical, Dental, Vision Insurance

PTO – Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Plans

Flexible Spending Accounts

STD, LTD, Term Life Insurance

Qualifications

• Exceptional customer service skills and ability to interact positively.
• Prior customer service experience preferred.
• Must be 18 years or older.

Responsibilities

• Provide exceptional customer service to members and guests.
• Maintain cleanliness of front desk and lobby areas.
• Assist with membership sign-ups and inquiries.

Skills

Customer Service

Bilingual (English/Spanish)

CPR/AED Certification

Professional Attitude

Education

High School diploma/GED

Tools

Point of Sale (POS) System

Job description

Join to apply for the Member Services Rep Part Time Weekend Afternoon role at First National Bankers Bank.

We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience. BILINGUAL English/Spanish are encouraged to apply!

Some of your responsibilities will include:

1. Customer Service/Front Desk Activities:

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Utilize POS system to assist with new membership cards, change of address, and billing or payment questions.

Club Cleanliness and Maintenance:

• Keep the front desk area and lobby clean and orderly.
• Perform regular facility cleaning and upkeep such as mopping spills, trash removal, cleaning windows and mirrors, and re-racking weights.
• Clean all exercise equipment and tanning beds regularly.
• Maintain restroom and wet area cleanliness and stock supplies.

Qualifications & Requirements:

• Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will depend on satisfactory background check results.
• Exceptional customer service skills; ability to interact positively and professionally with members and co-workers, exceeding expectations.
• Prior customer service experience preferred.
• Must be 18 years or older.
• High School diploma/GED required.
• Upbeat, positive, and professional attitude.
• Punctuality and reliability are essential.
• Obtain and maintain CPR/AED Certification within required time frames and maintain physical ability to perform CPR/AED in emergencies.

Physical Demands/Requirements:

• Stand and walk for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, reach, twist, grasp, and perform repetitive hand motions.
• Occasionally lift, carry, push, or pull weights up to 50 lbs.
• Talk continually in person or on the phone during shifts.
• Maintain ability to administer CPR in emergencies.
• Normal visual and auditory range with or without correction.

Why join Planet Fitness?

• Help create a healthier planet by contributing to positive change.
• Work with talented, dynamic professionals.

Additional Benefits:

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Plans
• Flexible Spending Accounts
• STD, LTD, Term Life Insurance, and more