Member Services Representative MON-FRI 3:00PM-10:00PM

PF Management Group; Helena (MT); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading fitness franchise as a Member Services Representative. You'll provide exceptional customer service to members and guests, ensuring a welcoming environment. Responsibilities include checking in members, answering inquiries, and maintaining the front desk area. Ideal candidates will have a passion for fitness, excellent communication skills, and a positive attitude. Enjoy employee discounts, free uniforms, and opportunities for advancement in a supportive team environment.

Benefits

Employee discounts

Free uniforms

Opportunities for advancement

Qualifications

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.

Responsibilities

• Greet members and guests warmly to create a welcoming environment.
• Check members in, conduct tours, and sign up new members.
• Respond promptly to member questions and concerns.

Skills

Customer service

Communication

Problem-solving

Education

High School diploma or GED

Job description

Member Services Representative MON-FRI 3:00PM-10:00PM

Join to apply for the Member Services Representative MON-FRI 3:00PM-10:00PM role at PF Management Group.

Job Overview

We are seeking a Member Services Representative to join our team! Your main responsibility will be providing exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an outstanding 'Judgement Free' experience.

Responsibilities

• Greet members and guests warmly to create a welcoming environment.
• Answer phone inquiries professionally and assist callers with questions.
• Check members in, conduct tours, sign up new members, log amenities, and communicate updates and events.
• Respond promptly to member questions and concerns.
• Handle beverage or merchandise purchases using the point of sale system.

Additional Duties

• Assist with member account management, including issuing new cards, updating addresses, and handling billing questions.
• Maintain cleanliness and orderliness of the front desk area and lobby.
• Perform regular cleaning and maintenance of equipment, facilities, and restrooms.

Qualifications

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Positive attitude and punctuality.
• Excellent communication and problem-solving skills.
• High School diploma or GED required.

Physical Requirements

• Stand and walk continuously during shifts.
• Speak clearly in person and over the phone.
• Occasionally lift up to 75 lbs.
• Handle exposure to cleaning chemicals.

Benefits

• Employee discounts
• Free uniforms
• Opportunities for advancement

Why Join Us?

• Help improve people's health and well-being daily.
• Work in a dynamic, supportive environment with talented professionals.

Note: Employees are employed by franchisees, not PFHQ, which does not control employment terms at franchise locations.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other