Member Services Representative MON-FRI 3:00PM-10:00PM

Planet Fitness Franchising, LLC; Helena (MT); On-site; USD 28,000 - 42,000; Full time

Job summary

Join a dynamic team at a forward-thinking fitness company as a Member Services Representative! This role is all about creating a welcoming and supportive environment for members, ensuring they have an exceptional experience every time they visit. You'll engage with members and guests, answering questions and assisting with their needs while maintaining a clean and orderly front desk area. If you're passionate about fitness and customer service, and you thrive in a vibrant and energetic atmosphere, this opportunity is perfect for you. Contribute to a healthier planet while developing your career in a fun and motivating environment!

Benefits

Employee Discounts

Free Uniforms

Opportunity for Advancement

Qualifications

• Customer service background preferred with exceptional skills.
• Basic computer skills and a passion for fitness are essential.

Responsibilities

• Provide exceptional customer service to members and guests.
• Maintain cleanliness and order at the front desk and lobby.
• Assist with membership accounts and inquiries.

Skills

Customer Service

Basic Computer Proficiency

Problem Solving

Listening Skills

Positive Attitude

Education

High School diploma/GED equivalent

Tools

Point of Sale (POS) System

Job description

Benefits:

• Employee discounts
• Free uniforms
• Opportunity for advancement

Our Job Opening

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Some of your responsibilities will include:

Customer Service/Front Desk Activities

• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.

Member Accounts

Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.

Physical Demands/Requirements

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

Why you should join Planet Fitness!

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work hard and play hard with an amazing group of talented, dynamic professionals!