Member Services Representative midshift and mornings

Right at Home Northern Virginia; Orangeburg (SC); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Right at Home Northern Virginia is hiring a Member Services Representative to create a welcoming environment for members of Planet Fitness. This individual will provide outstanding customer service, assist with inquiries, and uphold club policies.

The ideal candidate should have a customer service background, strong listening skills, and a passion for fitness. This position includes opportunities for advancement and offers a flexible schedule and various employee benefits.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.

Responsibilities

• Greet members/guests and assist them with inquiries.
• Promote the Judgement Free Zone by connecting with members.
• Resolve member concerns and handle calls professionally.
• Perform membership functions including sign-ups and cancellations.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

About the Member Services Representative Role

The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Daily Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and, if needed, escalates to a Manager.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Perform regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces.
• Ensure restrooms are clean and sanitized, stocked and clutter‑free according to routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety / policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., dispensers, leaky faucets, fixtures, etc.).

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding expectations.
• Strong listening skills with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

If you are an energetic, self‑motivated individual with a positive attitude (and a great smile), we want you on our team! All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone.

We Offer

• Career advancement opportunities
• Weekly pay with monthly bonus opportunities
• Black Card membership, employee perks, rewards, and discounts
• Paid breaks
• Paid time off
• 401(k) & Roth Retirement savings plan (with employer match)
• Engaging team-building competitions, sales contests, and social events

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.