Weekend Member Services Representative 1st shift

Right at Home Northern Virginia; Lexington (SC); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Opportunity for advancement

Weekly pay with monthly bonus opportunities

401(k) & Roth Retirement savings plan

Job summary

Right at Home Northern Virginia is hiring a Member Services Representative in Lexington, South Carolina. The role focuses on providing exceptional customer service, ensuring a positive experience for members and guests at Planet Fitness. Ideal candidates will exhibit strong communication skills and a passion for fitness.

This position involves greeting members, resolving concerns, and supporting fitness goals while maintaining cleanliness and safety in the club.

Competitive benefits include career advancement, weekly pay, paid time off, and a 401(k) plan.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Exceptional customer service skills.

Responsibilities

• Greet and assist members/guests as they enter and exit the club.
• Resolve member concerns and assist with inquiries.
• Perform membership related functions such as sign-ups and cancellations.

Skills

Customer service background

Basic computer proficiency

Strong listener

Upbeat and positive attitude

Reliability

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Employee discounts
• Flexible schedule

The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

What we’re looking for

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Take pride in your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Be a quick study with the ability to apply what you have learned during online and hands‑on training.

About the Member Services Representative Role

As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!

Daily responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and elevate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Additional Benefits

• Career advancement opportunities
• Weekly pay with monthly bonus opportunities
• Black Card membership, employee perks, rewards, and discounts
• Paid breaks
• Paid time off
• 401(k) & Roth Retirement savings plan (with employer match)
• Engaging team‑building competitions, sales contests, and social events

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.