Member Services Representative II

Advancial; Mesquite (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Life insurance

401(k) plan

Vacation time

Company holidays

Tuition assistance

Pet insurance

Job summary

Advancial in Mesquite, TX is hiring a Member Service Representative II to process new memberships, handle deposits and withdrawals, post loan payments, and answer account inquiries while identifying opportunities to deepen members’ financial health.

You’ll deliver outstanding service, acquire new members, meet sales goals, and handle branch tasks including Saturday shifts; join a collaborative team that values care, integrity, and member-focused solutions.

Qualifications

• High School diploma or equivalent; 3 months related experience or equivalent.
• Working knowledge of computer equipment and Microsoft Office.
• Service‑oriented, self‑motivated with ability to multitask effectively.

Responsibilities

• Deliver exceptional member service aligned with Advancial's values, maintaining high satisfaction scores and positive feedback.
• Acquire new members and deepen relationships through proactive sales and service activities, identifying opportunities to improve members' financial health.
• Meet established goals for product penetration and monthly sales performance.
• Process transactions accurately and efficiently—both in branch and by phone—while resolving member issues through strong product and procedural knowledge.
• Mitigate risk by following all policies and procedures with sound judgment, and complete daily branch operations including correcting account or transaction errors.
• Support branch needs, including Saturday shifts and opening/closing duties.
• Cultivate a positive, respectful, and collaborative culture across the organization—fostering strong relationships among staff, departments, branches, and external partners.

Skills

Customer service

Microsoft Office

Computer literacy

Self-motivated

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

We’re proud to be recognized as one of USA TODAY’s Top Workplaces and to have earned the Best and Brightest Companies to Work For award eight years running. Founded in 1937, Advancial is one of the nation’s longest‑standing credit unions, committed to creating lasting value for our members through exceptional service, quality products, and innovative financial solutions.

At Advancial, we believe work should be meaningful and energizing. We’re a passionate, collaborative team that values creativity, positivity, and the drive to make a real impact. We work hard, we have fun, and we show up every day ready to support each other and the members we serve.

As a Member Service Representative II, you will process a variety of financial transactions—including opening new memberships, handling deposits and withdrawals, posting loan payments, and responding to account inquiries—while identifying opportunities to deepen relationships and support members' financial needs.

What You’ll Do:

• Deliver exceptional member service aligned with Advancial's values, maintaining high satisfaction scores, and consistent positive feedback.

• Acquire new members and deepens existing relationships through proactive sales and service activities, identifying opportunities to improve members' financial health.

• Meet established goals for product penetration and monthly sales performance.

• Process transactions accurately and efficiently—both in branch and by phone—while resolving member issues through strong product and procedural knowledge.

• Mitigate risk by following all policies and procedures with sound judgment, and complete daily branch operations including correcting account or transaction errors.

• Support branch needs, including Saturday shifts and opening/closing duties.

• Cultivate a positive, respectful, and collaborative culture across the organization—fostering strong relationships among staff, departments, branches, and external partners. Champion a caring and inclusive environment for both employees and members, aligned with the Credit Union’s mission and values.

What You’ll Bring:

• High School diploma or equivalent; with three months related experience and/or training; or equivalent combination of education and experience.
• Working knowledge of computer equipment and software required including Microsoft Office Suite.
• An understanding of state and federal laws.
• Must be service‑oriented, self‑motivated, and able to manage a variety of tasks effectively

This role is on‑site at our Mesquite Branch Monday–Friday and includes a requirement of at least two Saturdays per month.

Compensation is $18-22 per hour, commensurate with experience and educational background.

What to Expect in Our Hiring Process:

1. A quick phone screen to get to know you
2. A Zoom interview with the team
3. Short assessments to help us learn more about your strengths and work style
4. An in‑person interview at our Mesquite Branch
5. Once you’ve signed your offer letter, we’ll begin your background and credit check

Ready to join a winning team?

Advancial is a place where careers grow, communities thrive, and your work truly matters. If you’re looking for an organization that invests in your development, respects your time, and recognizes the impact you make, you’ve found the right place.

What We Offer:

We provide comprehensive healthcare, life insurance, and 401(k) benefits—but that’s just the beginning.

Take Time for Life: Enjoy 11 company holidays and start with three weeks of vacation. You can also recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO—free for you and your loved ones, with only taxes to cover.

Retire with Confidence: We contribute to your 401(k) to help you build a secure financial future.

Care for Your Pets: Access affordable pet insurance with employer contributions, ensuring your furry family members are protected.

Invest in Your Growth: After one year, we cover 80% of your tuition so you can continue advancing your education and career.

Navigate Life’s Surprises: Our Advancial Life Rewards program reimburses up to $1,000 annually for unexpected expenses, because we know life doesn’t always go according to plan.