Member Services Representative II

WESTconsin Credit Union; Eau Claire (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading credit union in Eau Claire as a Member Services Representative II. This full-time position involves building relationships with members and providing excellent customer service while processing transactions and opening accounts. With comprehensive training and competitive benefits, this is an exciting opportunity for motivated individuals looking to enhance their careers in banking.

Benefits

Excellent Health Care Plans

401(k) with Company Contribution and Match

Flexible Spending Accounts

Competitive Compensation

Student Loan Reimbursement Program

Long Term Disability Insurance

PTO/11 Paid Holidays

Qualifications

• High school diploma or equivalent required.
• Proven track record in customer service.
• Excellent verbal and written communication skills.

Responsibilities

• Represent the Credit Union to members in a friendly and professional manner.
• Process transactions as a Teller efficiently and accurately.
• Open new share accounts and provide information about products.

Skills

Customer Service

Communication

Self-Motivation

Computer Proficiency

Education

High school diploma or equivalent

Job description

Join to apply for the Member Services Representative II role at WESTconsin Credit Union.

JOB REQUIREMENTS: Do you enjoy learning about a company's products and services and sharing that knowledge with others? If so, we may have the perfect opportunity for you to spend your day at WESTconsin Credit Union. We are looking for an enthusiastic individual to join our team in a Full-Time Member Services Representative II role. You will be given the opportunity to showcase your relationship building skills to enhance our member experience, making a difference in their financial lives. You will be working in our Menomonie Downtown location where conversation and getting to know our members is a privilege. You will gain extensive knowledge in our products and services through our exceptional training program! If you desire an exciting, new career and this sounds like a way you would like to spend your day, we encourage you to apply!

Primary Responsibilities:

1. Represent the Credit Union to members in a friendly, positive, and professional manner.
2. Provide prompt, efficient, confidential, and accurate service in the processing of transactions in a Teller role.
3. Open new share accounts (savings, checking, money market, certificate, commercial, organizational, and benefit accounts, individual retirement, health savings accounts, trust accounts, estate, custodial, and guardianship accounts).
4. Provide savings, loan, and other product features, benefits, and information.
5. Respond to members' requests, problems, and complaints, and/or direct them to the proper person for assistance and resolution.
6. Learn to recognize members' needs for services, and present and refer them appropriately.

Qualifications:

• High school diploma or equivalent.
• Proven track record in customer service.
• Proficiency in basic computer, data entry, and typing skills.
• A positive attitude, professional image, and self-motivation are essential.
• Excellent verbal and written communication skills are required.
• Full-time availability is needed.

Why WESTconsin?

• Excellent Health Care Plans - Medical/Dental/Vision/Prescription Drug Coverage.
• A generous 401(k) with Company Contribution and Match.
• Flexible Spending Accounts.
• Competitive Compensation.
• Student Loan Reimbursement Program.
• Healthy Living Fund Contribution.
• Long Term Disability, Employee & Dependent Life Insurance.
• PTO/11 Paid Holidays.

Visit WESTconsin Careers for more information or to apply. Please DO NOT email your resume; applications are only accepted through our website.

APPLICATION INSTRUCTIONS: Apply Online at this link.