Member Services Representative Full Time

pf-oneworldfitness; Rio Grande (NJ); On-site; USD 18,000 - 23,000; Full time

Job summary

Planet Fitness in New Jersey is seeking a Member Services Representative to create a positive member experience by delivering superior customer service at the front desk. You will greet members and guests, assist with sign-ups and tours, and handle basic account updates to ensure smooth club operations.

The role requires a passion for fitness, reliable attendance, and strong communication skills; you will interact with members and coworkers in a friendly, professional manner and help maintain a

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• High School diploma or GED equivalent.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional customer service.
• Manage front desk duties: answer phones, check members in, sign up new members, and give tours.
• Process updates to member accounts as needed.
• Address questions/concerns and escalate to management when appropriate.
• Help keep the club clean and welcoming.

Skills

Customer service

Computer literacy

Punctuality

Positive attitude

Active listening

Teamwork

Education

High School diploma or GED

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.