Member Services Representative Floater Part Time

Planet Fitness - Fitton Clubs; Huber Heights (OH); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading fitness company seeks a motivated Member Services Representative (Part-Time Floater) to join their team. You will play a vital role in ensuring an exceptional member experience while assisting with customer service tasks and maintaining the cleanliness of the club. Bilingual candidates are encouraged to apply! This position offers paid time off and a free membership, making it an excellent opportunity for energetic individuals.

Benefits

Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Plans

Healthcare Flexible Spending Accounts

Life Insurance and other benefits

Qualifications

• Significant availability to pick up needed shifts.
• Must be 18 years of age or older.
• Obtain and maintain CPR/AED Certification.

Responsibilities

• Greet members and guests providing exceptional customer service.
• Check members in, tour new members, and communicate updates.
• Conduct regular cleaning and maintenance of the facility.

Skills

Customer Service

Bilingual (English/Spanish)

Reliability

Professional Attitude

Education

High School Diploma

Job description

Member Services Representative - Floater - Part Time

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Planet Fitness - Fitton Clubs

Member Services Representative - Floater - Part Time

Member Services Rep - Part Time - Floater

We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for picking up shifts when needed while providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

Some of your responsibilities will include:

Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.

Answer phones in a friendly manner and assist callers with a variety of questions.

Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.

Respond to member questions and concerns in a timely and professional manner.

Conduct beverage or merchandise purchases on the point to sale system.

Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance:

Go above and beyond to keep the front desk area and lobby clean and orderly.

Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.

Regular cleaning of all exercise equipment and tanning beds.

Regular restroom and wet area cleaning and stocking.

Qualifications & Requirements:

Significant availability to pick up needed shifts

Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.

Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.

Prior Customer Service experience preferred

Must be 18 years of age or older.

Upbeat, positive and professional attitude

Punctuality and reliability are a must.

Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.

Physical Demands/Requirements:

Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.

Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).

Ability to talk continually in person or on the phone during shift.

Maintain physical ability to administer CPR in the event of medical emergency.

Ability to see in normal visual range with or without correction.

Ability to hear in the normal audio range with or without correction.

Why you should join Planet Fitness?

Contribute to changing people’s lives every day by helping us create a healthier Planet!

Work alongside an amazing group of talented, dynamic professionals!

Want more reasons?

PTO – Paid Time Off

Free Black Card Membership

401(K) and Roth Retirement Savings Plans

Healthcare and Dependent Care Flexible Spending Accounts

STD, LTD, Term Life Insurance and other benefits

Note: We participate in E-Verify for all Utah locations.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.