Member Services Representative - Floater - Part Time

First National Bankers Bank; Dayton (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen motivierten Member Services Representative, der das Team unterstützt und eine überragende Kundenbetreuung bietet. In dieser spannenden Rolle sind Sie verantwortlich für die Begrüßung von Mitgliedern, das Beantworten von Anrufen und die Pflege der Clubsauberkeit. Wenn Sie eine Leidenschaft für Fitness haben und Teil eines dynamischen Teams werden möchten, ist dies die perfekte Gelegenheit für Sie! Genießen Sie zahlreiche Vorteile, darunter medizinische Versicherungen, bezahlte Freizeit und eine 401(K) Altersvorsorge.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

Bezahlte Freizeit (PTO)

Kostenlose Black Card Mitgliedschaft

401(K) und Roth Altersvorsorge

Flexible Ausgaben für Gesundheits- und abhängige Pflege

Kurzzeit- und Langzeit-Invaliditätsversicherung

Lebensversicherung

Qualifications

• Erfahrung im Kundenservice, um Mitglieder und Gäste professionell zu betreuen.
• Bereitschaft, Schichten nach Bedarf zu übernehmen.

Responsibilities

• Begrüßen von Mitgliedern und Gästen, um eine angenehme Atmosphäre zu schaffen.
• Regelmäßige Reinigung und Pflege des Clubs und der Geräte.

Skills

Kundenservice

Bilingual (Englisch/Spanisch)

Zuverlässigkeit

Pünktlichkeit

Education

High School Diploma/GED

Tools

POS-System

Job description

Position:

Member Services Rep - Part Time - Floater

We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for picking up shifts when needed while providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

Some of your responsibilities will include:

Customer Service/Front Desk Activities:

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point to sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
  
  
  

Club Cleanliness and Maintenance:

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.
  
  
  

Qualifications & Requirements:

• Significant availability to pick up needed shifts
• Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
• Prior Customer Service experience preferred
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Upbeat, positive and professional attitude
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
  
  
  

Physical Demands/Requirements:

• Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
• Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
• Ability to talk continually in person or on the phone during shift.
• Maintain physical ability to administer CPR in the event of medical emergency.
• Ability to see in normal visual range with or without correction.
• Ability to hear in the normal audio range with or without correction.
  
  
  

Why you should join Planet Fitness?

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work alongside an amazing group of talented, dynamic professionals!
  
  
  

Want more reasons?

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits
  
  
  

Note: We participate in E-Verify for all Utah locations.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.