Member Services Representative-Closer

Crunch Fitness; Folsom (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness company is looking for a Member Services Representative to create a welcoming environment at their gym. This role involves greeting customers, processing payments, and ensuring that members have a positive experience. Ideal candidates are energetic, patient, and enjoy working in a dynamic fitness setting.

Benefits

Complimentary Crunch gym membership

Group health insurance

Life insurance

Disability insurance

Vacation and holiday time-off

Discounts on services and products

Complimentary CPR/AED Re-certifications

Qualifications

• Proficient reading and writing skills.
• Experience in a fast-paced environment.
• 18+ years of age required.

Responsibilities

• Greet and check in members and guests.
• Communicate special events and maintain a welcoming atmosphere.
• Process payments and assist in various areas as needed.

Skills

Communication

Customer Service

Patience

Job description

Member Services Representative-Closer - Granite Bay

Member Services Representative-Closer

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.

Looking to combine work, fitness, and fun? Working at Crunch is more than a job; it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

We are seeking energetic individuals who want to work at a fun, high-paced gym. If you are that person, then Crunch wants you!

• Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment, and more
• Complimentary CPR/AED Re-certifications
• Benefits including group health insurance, disability insurance, life insurance, vacation and holiday time-off, and others. Must maintain full-time status.
• Complimentary Crunch gym membership
• Discounts on services, products, and more

Front Desk Representative Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests according to company procedures
• Facilitate messages on club software during member check-in
• Answer phones courteously and professionally
• Communicate special events to members and guests
• Maintain a welcoming atmosphere for members
• Handle member requests or escalate to a manager
• Maintain professionalism at all times
• Follow all policies, procedures, and standards
• Sell retail products (if applicable)
• Assist in retail, childcare, and other areas as needed
• Process payments for member services as per company procedures
• Know club facilities, services, and schedules
• Keep work area clean and organized
• Assist in projects delegated by management
• Report to Operations Manager if applicable
• Adhere to all policies in Employee Handbook

Qualifications:

• Proficient reading and writing skills
• 18+ years of age
• Experience in a fast-paced environment
• High energy and patience required

Crunch provides equal employment opportunities and prohibits discrimination and harassment of any kind.

Crunch Fitness seeks energetic, enthusiastic individuals passionate about health and fitness to join our team. We believe in making serious exercise fun and fostering a supportive environment.