Member Services Representative, AACU Support Services

American Airlines; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Discounts

Job summary

American Airlines Credit Union (AACU) currently seeks a Member Services Representative to support mailroom and document retention services at the Credit Union. The role involves rotating duties across operations based on needs and schedules, ensuring efficient handling of mail, packages, and records.

You will handle postage systems, imaging, off-site storage, and compliance with retention policies, while providing helpful service to employees and members.

Qualifications

• High school diploma or GED required.
• Experience with basic computer data-entry and MS Office.

Responsibilities

• Receive, sort and distribute mail and packages.
• Operate postage metering system and mail equipment.
• Log documents, postage and packages with tracking systems.
• Assist Credit Union departments with mail services.
• Maintain copy paper and branch supply orders.
• Coordinate delivery/pickup of documents from off-site storage.
• Enter and maintain documents in imaging system per retention policies.
• Assist users with research requests for documents.

Job description

Member Services Representative, AACU Support Services View Profile

Need Accommodation Assistance?

Post Start Date: 10/2/26

Location: AAFCU Headquarters (DFW-AACU)
Cities: Fort Worth - TX
Requisition ID: 88410

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This job is within the American Airlines Credit Union. The role is responsible formailroom and document retention services at the Credit Union. Team members are cross-trained to perform the various duties and will be assigned specific responsibilities on a rotational basis based upon operational needs and schedules.

What you'll do

• Receive, sort and distribute incoming, outgoing and returned mail and packages
• Operate and maintain the postage metering system as well as the letter folder/stuffer equipment
• Track and log documents, postage and packages using an electronic tracking system and computer software
• Work directly with all parcel delivery services and assist all Credit Union departments with mail services
• Maintain the copy paper supply and fulfill branch supply orders
• Order the delivery and pickup of documents from the off-site storage facility
• Receive, enter and maintain documents in the imaging system and at the off-site storage facility in accordance with the company's retention and destruction policies
• Assist users with research requests for documents and packages
• Perform other duties, as assigned
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

• Experience in computer skills and data-entry

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel) gained through either work experience with the software or education and hands‑on use of the software
• Ability to learn and utilize other software tools necessary for the role
• Ability to exercise excellent member service skills
• Ability to interact professionally with all employees and members
• Ability to effectively communicate with all levels, both verbally and written
• Ability to self‑motivate with strong organization skills and capacity for attention to detail
• Ability to lift up to 40 pounds
• Ability to sit and/or stand for extended periods of time
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre‑hire compliance checks

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself - that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

Cities: Fort Worth - TX
Requisition ID: 88410

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. 2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us.