Staff Assistant II, Airport Hub/Gateway - DFW

American Airlines; Town of Texas (WI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Job discounts

Job summary

American Airlines is seeking a Staff Assistant II at the DFW hub to handle a wide range of clerical tasks, travel arrangements and onboarding duties. You will support management with presentations and coordinate meetings, while maintaining high accuracy and confidentiality in a fast-paced environment.

This on-site role at DFW Intl Apt requires strong MS Office skills, excellent communication and reliability to ensure smooth operations and customer service excellence across the hub.

Qualifications

• High School diploma or GED equivalency.
• Previous office/clerical experience.

Responsibilities

• Coordinate meetings, greet customers and handle mail and supplies.
• Support management with presentations and special projects.
• Troubleshoot office technology and assist with onboarding tasks.
• Assist in event planning and coverage scheduling.
• Maintain confidentiality and professional demeanor at all times.

Skills

MS Office

Excel

PowerPoint

Communication

Organization

Customer service

Confidentiality

Multitasking

Education

High School diploma or GED

Tools

P-card system

Job description

Staff Assistant II, Airport Hub/Gateway - DFW View Profile

Need Accommodation Assistance?

• Careers
• Student & Grads
• Life at American
• Our People

Staff Assistant II, Airport Hub/Gateway - DFW Posting Start Date: 9/29/26

Location:DFW Intl Apt (DFW-TRML)
Cities:DFW Airport - TX
Requisition ID:88421

This job will be posted until 10/06/2026

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division
• Responsible for handling one or more of the following as their primary role
  • Attendance and compliance
  • Distribution of equipment and supplies
  • Coordinating payroll
  • Coordinating and maintaining operation coverage and lost time
  • Managing new hire and transfer boarding

What you'll do

• Performs a wide variety of office duties including: coordinating meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations
• Provides assistance with preparation of management presentations and special projects as required
• Troubleshoots and escalates office technology issues, including telephone and copier machines
• Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
• Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

• N/A

Skills, Licenses & Certifications

• Knowledge of MS Office Products including Word, Excel, PowerPoint, etc.
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail-oriented and meet deadlines
• Ability to perform in a fast paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to effectively communicate both verbally and written with all levels within the Organization
• Excellent interpersonal skills with a focus on customer service
• Approachable and professional demeanor
• High level of professionalism and ability to maintain confidentiality
• Strong verbal and written communication skills
• Ability to work varied hours and holidays (as business needs may vary)
• Must be able to secure appropriate airport authority and/or US Customs security badges, (if applicable)
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities:DFW Airport - TX
Requisition ID:88421

• aa.com
• Privacy Policy
• View All Jobs
• EEO - Affidictive Action Policy

• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.
• Opens in a new tab.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc.