Member Services Representative, AACU Mortgage Processing

American Airlines; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

American Airlines seeks a Member Services Representative for their AACU Mortgage Department in Dallas. This role involves processing mortgage loan applications and requires strong interpersonal and organizational skills. Join a dynamic team and enjoy a host of travel and health benefits from day one.

Benefits

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Employee Assistance Program

Qualifications

• Minimum qualifications include a high school diploma or GED.
• Preferred banking or Credit Union experience.
• Mortgage lending experience is a plus.

Responsibilities

• Process mortgage applications and create new loans.
• Ensure compliance with Loan Quality Initiative requirements.
• Provide excellent customer service and meet production goals.

Skills

Interpersonal Skills

Communication Skills

Attention to Detail

Time Management

Teamwork

Spanish Language Skills

Education

High school diploma or GED equivalent

Tools

Microsoft Office

Prime Alliance

Desktop Underwriting

Job description

Member Services Representative, AACU Mortgage Processing Press Tab to Move to Skip to Content Link View Profile

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Member Services Representative, AACU Mortgage Processing Posting Start Date: 6/17/25

Location:AAFCU Headquarters (DFW-AACU)
Cities:Dallas - TX
Requisition ID:79576

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Credit Union Team within the American Airlines Credit Union.
• Responsible for creating new mortgage loans and processing applications for purchase or refinance of real estate.

What you'll do

• Prepares pre-closing Loan Quality Initiative requirements, credit analysis and quality control of the loan information
• Provides accurate closing and funding of our mortgage loans in all 50 states plus the Virgin Islands, using the Prime Alliance LFC system
• Serves in a backup role for initial member contact via incoming phone calls and for taking applications through our Prime Alliance loan origination system
• Represents the Mortgage Department in various Credit Union days, seminars and other special projects as directed by the management staff of the Mortgage Department
• Meets deadlines and assists with production goals

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

High school diploma or GED equivalency

Preferred Qualifications- Education & Prior Job Experience

• Previous banking or Credit Union experience
• Previous mortgage lending experience
• Previous knowledge of FNMA, NCUA and AAFCU Mortgage Lending Guidelines
• Previous Residential Mortgage Closing and Funding experience
• Previous working knowledge of PC Software including Desktop Underwriting, Prime Alliance, and Episys

Skills, Licenses & Certifications

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
• Skilled in above average interpersonal and communication skills and professional telephone manners
• Ability to speak, read, and write Spanish is a plus
• Ability to work well under deadlines and high volume pressure
• Ability to work in a diverse work environment
• Ability to quickly learn and adapt well to change
• Ability to self-motivate with strong organization skills and capacity for attention to detail
• Ability to maintain satisfactory performance and attendance
• Must pass applicable American Airlines pre-hire compliance checks
• Must have an acceptable credit history, which will be verified
• Responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities:Dallas - TX
Requisition ID:79576

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