Member Services Representative, AACU Branch Operations

American Airlines; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

Join the American Airlines family as a Member Services Representative at the Philadelphia International Airport. This role involves building relationships with members, understanding their needs, and recommending appropriate products and services. Enjoy travel perks, comprehensive health benefits, and be part of a diverse team that values inclusion.

Benefits

Travel perks to 365 destinations worldwide

Comprehensive health benefits from day one

401(k) plan with employer contributions

Employee Assistance Program

Pet insurance

Discounts

Qualifications

• Experience in cash handling, sales, customer service, or financial institutions within the last year.
• Ability to work in-person at the designated branch.

Responsibilities

• Open new accounts and process Credit Union services.
• Handle monetary transactions and maintain account information.
• Support branch functions to ensure smooth operations.

Skills

Customer Service

Sales

Cash Handling

Organizational Skills

Data Analysis

Microsoft Office

English

Spanish

Education

High School Diploma or GED

College Degree in Business or Finance

Job description

Member Services Representative, AACU Branch Operations

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Member Services Representative, AACU Branch Operations
Posting Start Date: 5/14/25

Location: PHL AIRPORT GROUP 1 (PHL-TGR1)
Cities: Philadelphia - PA
Requisition ID: 78500

Job Description

Intro

Join our American Airlines family, explore new opportunities, grow your expertise, and enjoy a dynamic work environment. This role involves building relationships with members, understanding their needs, and recommending appropriate products and services.

Why you'll love this job

This position is within the American Airlines Credit Union and requires commuting to the Philadelphia International Airport five days a week.

What you'll do

• Open new accounts, sell and process Credit Union services for members
• Post deposits and process loan payments
• Handle monetary transactions and maintain account information
• Perform Notary Services as needed
• Create positive brand recognition for the Credit Union
• Collaborate with branch managers and leverage cross-selling opportunities
• Research member inquiries and provide solutions promptly
• Support branch functions and duties to ensure smooth operations
• Implement internal controls and security measures per policies and regulations
• Promote teamwork, service excellence, and relationship building
• Conduct loan interviews, processing, and disbursement activities as assigned
• May work rotating Saturdays depending on the location
• Perform other duties as assigned
• Ensure confidentiality and legal compliance of all account information, including adherence to laws like the Bank Secrecy Act

Qualifications

Minimum Qualifications

• High school diploma or GED
• Ability to work in-person at the designated branch
• Experience in cash handling, sales, customer service, or financial institutions within the last year
• Relevant skills and experience for the role, including consumer loan processing or underwriting, will be considered

Preferred Qualifications

• College degree in business, finance, or related fields, or equivalent experience
• Previous banking or Credit Union experience
• Experience in a service-oriented environment

Skills, Licenses & Certifications

• Proficiency in Microsoft Office applications
• Ability to pass FAA criminal background checks for airport security access, if applicable
• Excellent member service skills
• Ability to cross-sell products and work in a fast-paced environment
• Professional interaction skills
• English language proficiency; Spanish is a plus
• Ability to work independently and prioritize tasks
• Basic math and data analysis skills
• Strong organizational skills and attention to detail
• Flexibility to work varying schedules, including evenings and weekends
• Satisfactory performance and attendance
• Ability to pass all applicable compliance checks

What you'll get

• Travel perks to 365 destinations worldwide
• Comprehensive health benefits from day one
• Wellness programs and support
• 401(k) plan with employer contributions after one year, depending on workgroup
• Additional benefits including Employee Assistance Program, pet insurance, and discounts

Inclusive Culture

We value diversity and inclusion, supporting our team members through Employee Resource Groups and fostering an environment where everyone can thrive. Join us and be part of a team that cares for people on their life's journey.

Ready to make a difference? Be proud to contribute to the world's largest airline. Feel free to be yourself at American.

Cities: Philadelphia - PA
Requisition ID: 78500

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