Member Services Representative

SECU; Towson (MD); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) plan with company matching

Sick leave

Vacation leave

Personal leave

Quarterly incentives

Annual incentives

Job summary

SECU is seeking a Member Services Representative (MSR) for our Retail Banking centers in Towson, MD. The MSR acts as the lobby concierge, greeting members and guiding them through transactions with accuracy, efficiency, and a high level of service.

The role emphasizes educating members on SECU products, making appropriate referrals, and promoting alternative channels to drive self-service. The MSR supports curbside interactions and helps manage appointment scheduling and wait times.

Qualifications

• Experience in relationship building in retail banking preferred.
• Proven performance in attainment of goals in retail banking preferred.
• Strong communication, organization, teamwork, punctuality, critical thinking and interpersonal skills.

Responsibilities

• Act as the face of SECU in the Financial Center and manage lobby flow and wait times.
• Educate members on SECU products and services and make referrals.
• Coordinate curbside and promote self-service channels to members.

Skills

Communication

Organization

Teamwork

Punctuality

Critical thinking

Interpersonal skills

Adaptability

Creativity

Friendly personality

Education

College degree

Tools

SECU product knowledge

Job description

Current job opportunities are posted here as they become available.

You’re the best at what you do. So are we. Imagine what we can achieve together!

We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking financial centers as a Member Service Representative.

What You’ll Do.

The Member Services Representative (MSR) is the “face” and “personal connection” to our members in our Financial Centers. With a focus of making things easy, enjoyable and effective, the MSR brings a dynamic personality to ensure the delivery of exceptional member service through high levels of engaging communication, accuracy and efficiency while educating members on SECU products and services and making appropriate referrals. The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time expectations for walk-up members. MSRs also assist members through the Curbside channel, using this as an opportunity to promote SECU’s alternative channels of delivery and modeling self-service behaviors. They also ensure effective referral-based conversations occur that will benefit the member and the overall performance of the Financial Center.

An MSR possesses a knowledge of and understanding of SECU (e.g. critical measures, strategy), home financial center/surrounding market footprint and the financial services industry in addition to an awareness of SECU Brand and the impact on our envisioned future. This individual also must have a thorough knowledge of SECU’s products and services and the ability to take accountability for his/her behaviors and results while being a highly effective advisor to the member and team player within the financial center.

What We’re Looking For.

• College Degree Preferred
• Experience Proven performance in relationship building, goal attainment in retail banking sector preferred
• Communication, organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal communication, adaptability, friendly personality

In addition to never being controlled by outside owners, one of the great perks of joining Team SECU is our total rewards package for all employees working 20+ hours per week, which includes:

Compensation Information: Offers will be commensurate with experience and education.

• Hourly Rate: Min. $18.56 - Max. $27.88

Other Compensation Includes:

• Quarterly incentives based on productivity goals
• Annual corporate-wide incentives

We provide comprehensive benefits, with a focus on total well-being:

• 401k plan with company matching
• Generous sick, vacation and personal leave

To learn more about what it is like to work at SECU please visit our career portal - secumd.org/careers

If you’re interested in a challenging and rewarding career then SECU is for you!