Member Services Representative

SECU

Salisbury (MD)

On-site

USD 26,000 - 38,000

Part time

14 days+

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Benefits offered by this job

401k with company matching

Paid time off

Incentives

Job summary

SECU in Maryland is hiring a Member Service Representative (MSR) for our Retail Banking centers. The MSR serves as the welcoming face, delivering exceptional member service and educating on SECU products while promoting self-service channels.

The role emphasizes in-person engagement, accurate processing, and efficient coordination of lobby traffic, appointments, and curbside interactions to ensure a smooth member experience and strong referral-based conversations.

Qualifications

Experience in relationship building and achieving goals in retail banking
Strong communication and interpersonal skills
Ability to work in a team and adapt to a fast-paced environment

Responsibilities

Act as the face and concierge of the Financial Center, delivering exceptional member service
Coordinate lobby traffic and manage appointment schedules
Promote SECU channels and educate members on SECU products and services
Handle curbside interactions and referrals to improve member experience and center performance

Skills

Relationship building

Goal attainment

Communication

Organization

Teamwork

Punctuality

Critical thinking

Social skills

Creativity

Interpersonal communication

Adaptability

Friendly personality

Education

College degree preferred

Job description

Current job opportunities are posted here as they become available.

You're the best at what you do. So are we. Imagine what we can achieve together!

We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking financial centers as a Member Service Representative.

What You’ll Do.

The Member Services Representative (MSR) is the “face” and “personal connection” to our members in our Financial Centers. With a focus of making things easy, enjoyable and effective, the MSR brings a dynamic personality to ensure the delivery of exceptional member service through high levels of engaging communication, accuracy and efficiency while educating members on SECU products and services and making appropriate referrals. The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time expectations for walk-up members. MSRs also assist members through the Curbside channel, using this as an opportunity to promote SECU’s alternative channels of delivery and modeling self-service behaviors. They also ensure effective referral-based conversations occur that will benefit the member and the overall performance of the Financial Center.

An MSR possesses a knowledge of and understanding of SECU (e.g. critical measures, strategy), home financial center/surrounding market footprint and the financial services industry in addition to an awareness of SECU Brand and the impact on our envisioned future. This individual also must have a thorough knowledge of SECU’s products and services and the ability to take accountability for his/her behaviors and results while being a highly effective advisor to the member and team player within the financial center.

What We’re Looking For.

College Degree Preferred
Experience Proven performance in relationship building, goal attainment in retail banking sector preferred
Communication, organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal communication, adaptability, friendly personality

In addition to never being controlled by outside owners, one of the great perks of joining Team SECU is our total rewards package for all employees working 20+ hours per week, which includes:

Compensation Information: Offers will be commensurate with experience and education.