Member Services Representative

SECU Credit Union

Salisbury (MD)

On-site

USD 26,000 - 38,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401k match

Paid time off

Job summary

SECU Credit Union is seeking a knowledgeable Member Service Representative to be the friendly face of our financial centers. You will deliver exceptional service, educate members on SECU products, and refer them to appropriate solutions.

Your role includes coordinating lobby flow, managing curbside and appointment schedules, and promoting self-service options. You will use strong communication and relationship-building skills to support member needs, understand our products, and work as a

Qualifications

College degree preferred.
Experience in relationship building in retail banking.
Strong communication and interpersonal skills.

Responsibilities

Serve as the face of SECU in the financial center and deliver exceptional member service.
Educate members on SECU products and services and make appropriate referrals.
Manage lobby traffic, schedule appointments, and promote self-service channels.

Skills

Relationship building

Goal attainment

Retail banking

Communication

Teamwork

Education

College Degree Preferred

Job description

You're the best at what you do. So are we. Imagine what we can achieve together!

We are looking for innovative and dynamic professionals with a passion for exceptional service to join our Retail Banking financial centers as a Member Service Representative.

What You’ll Do.

The Member Services Representative (MSR) is the “face” and “personal connection” to our members in our Financial Centers. With a focus of making things easy, enjoyable and effective, the MSR brings a dynamic personality to ensure the delivery of exceptional member service through high levels of engaging communication, accuracy and efficiency while educating members on SECU products and services and making appropriate referrals. The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating the lobby traffic to include managing the appointment schedule and setting realistic wait-time expectations for walk-up members. MSRs also assist members through the Curbside channel, using this as an opportunity to promote SECU’s alternative channels of delivery and modeling self-service behaviors. They also ensure effective referral-based conversations occur that will benefit the member and the overall performance of the Financial Center.

An MSR possesses a knowledge of and understanding of SECU (e.g. critical measures, strategy), home financial center/surrounding market footprint and the financial services industry in addition to an awareness of SECU Brand and the impact on our envisioned future. This individual also must have a thorough knowledge of SECU’s products and services and the ability to take accountability for his/her behaviors and results while being a highly effective advisor to the member and team player within the financial center.

What We’re Looking For

College Degree Preferred
Experience Proven performance in relationship building, goal attainment in retail banking sector preferred
Communication, organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal communication, adaptability, friendly personality

In Addition To Never Being Controlled By Outside Owners, One Of The Great Perks Of Joining Team SECU Is Our Total Rewards Package For All Employees Working 20+ Hours Per Week, Which Includes

Compensation Information: Offers will be commensurate with experience and education.