Member Services Representative

Planet Fitness - IL/PA Rufo Group; Philadelphia (Philadelphia County); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading fitness center as a Member Services Representative where you'll create an exceptional member experience through outstanding customer service. You will assist with front desk operations, welcome new members and guests, and ensure a clean and friendly environment. If you have a passion for fitness and enjoy helping others, we'd love to have you on our team!

Qualifications

• Customer service background preferred.
• Must be at least 18 years of age.
• Must possess a positive attitude and passion for fitness.

Responsibilities

• Greet and assist members, prospective members, and guests.
• Handle front desk activities including answering phones and checking in members.
• Facilitate updates to members' accounts.

Skills

Customer service skills

Basic computer proficiency

Strong listening

Problem-solving

Education

High School diploma/GED equivalent

Job description

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.

• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionallylift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.