Member Services Representative

Gym Culture; Lubbock (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Gym Culture in Lubbock, TX is seeking an energetic Member Services Representative to join our team. You will greet members, answer questions, conduct tours, process memberships, and help build a welcoming club atmosphere.

The role emphasizes service, community engagement, and selling memberships while delivering an exceptional guest experience. Prior hospitality or retail experience is a plus, and you will collaborate with multiple departments to ensure top-tier service.

Qualifications

• Excellent communication and interpersonal skills.
• A friendly, confident, and professional demeanor.
• Strong customer-service instincts.
• Dependability and punctuality.
• Ability to multitask and stay organized in a fast-paced environment.
• Attention to detail and ability to follow established processes.
• Comfort with computers and learning new software.
• Willingness to discuss memberships, services, and sales.
• Ability to work independently and in a team.
• Previous experience in customer service, hospitality, retail, fitness, or sales is a plus.

Responsibilities

• Greet and assist members and guests with a friendly, professional attitude.
• Provide an exceptional experience from the moment someone walks through our doors.
• Answer phones and respond to membership questions and inquiries.
• Give prospective members tours of the facility and communicate Gym Culture's services and membership options.
• Assist with new memberships, renewals, account questions, and membership changes.
• Support membership retention by building relationships and identifying member needs.
• Process transactions and assist with retail sales.
• Maintain an organized, clean, and professional front desk and lobby environment.
• Assist with member events, promotions, and community initiatives.
• Communicate with other departments to ensure high-quality, consistent service.
• Learn and confidently communicate Gym Culture policies, programs, services, and amenities.
• Identify opportunities to improve the member experience.

Skills

Communication skills

Interpersonal skills

Friendly demeanor

Customer-service instincts

Dependability

Punctuality

Multitasking

Organizational skills

Attention to detail

Computer literacy

Sales conversations

Team player

Customer service experience

Tools

CRM awareness

Job description

Gym Culture is looking for an energetic, professional, and people-focused Member Services Representative to join our team.

Our Member Services team is the face of Gym Culture and plays an essential role in the experience we provide our members and guests. This position goes far beyond checking members in at the front desk. We are looking for someone who enjoys connecting with people, takes pride in providing exceptional service, and is comfortable contributing to membership sales, retention, and the overall success of the club.

What You'll Do

• Greet and assist members and guests with a friendly, professional attitude
• Provide an exceptional experience from the moment someone walks through our doors
• Answer phones and respond to membership questions and inquiries
• Give prospective members tours of the facility and confidently communicate Gym Culture's services, amenities, and membership options
• Assist with new memberships, renewals, account questions, and membership changes
• Help support membership retention by building relationships and identifying member needs
• Process transactions and assist with retail sales
• Maintain an organized, clean, and professional front desk and lobby environment
• Assist with member events, promotions, and community initiatives
• Communicate effectively with other departments to ensure members receive consistent, high-quality service
• Learn and confidently communicate Gym Culture policies, programs, services, and amenities
• Help identify opportunities to improve the member experience

Who We're Looking For

The right person for this role is someone who is naturally welcoming and comfortable talking to people. You should be able to balance friendliness with professionalism and take initiative rather than waiting to be told what needs to be done.

• Excellent communication and interpersonal skills
• A friendly, confident, and professional demeanor
• Strong customer-service instincts
• Dependability and punctuality
• The ability to multitask and remain organized in a fast-paced environment
• Attention to detail and the ability to follow established processes
• Comfort with computers and learning new software
• A willingness to have conversations about memberships, services, and sales
• The ability to work both independently and as part of a team
• Previous experience in customer service, hospitality, retail, fitness, or sales is a plus

About Gym Culture

Gym Culture is a locally owned, full-service fitness facility in Lubbock, Texas. Our goal is to provide much more than a place to work out — we strive to create an exceptional fitness and wellness experience built around service, community, and relationships.

Our team members are an important part of that experience. We hold ourselves to a high standard while maintaining a positive, team-oriented environment where employees are encouraged to grow, contribute ideas, and make a meaningful impact on our members.

If you're someone who loves working with people, takes pride in providing excellent service, and wants to be part of a growing local business, we'd love to hear from you.