Member Services Representative

Fit Fusion, LLC; Colorado Springs (CO); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

A fitness service company in Colorado Springs is looking for a Member Service Representative to enhance member engagement while ensuring excellent customer service. Responsibilities include greeting members, assisting with sales, promoting membership privileges, and maintaining the front desk area. The ideal candidate should have customer service experience, effective communication skills, and must secure CPR/AED certification within 30 days of hire.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively, with proficiency in reading and writing skills.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests to foster member engagement and retention.
• Assists with membership, retail, and tanning product sales.
• Delivers on new member enrollment expectations and communicates special events.
• Maintains a clean and organized work area.

Skills

Customer service orientation

Communication skills

Ability to lift 50lb

Job description

Member Service Representative | Fit Fusion

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement

Overview

The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area,
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Requirements

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

• Must be able to lift or move up to 50lb.
• Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

• Reports directly to the General Manager and Assistant General Manager.