Member Services Representative

Appone; Lakewood (CA); On-site; USD 33,000 - 50,000; Full time

Job summary

Fitness Ventures LLC in Lakewood, CA is seeking a friendly Member Services Representative to be the face of our Crunch Fitness club. You will greet members and guests, check them in, relay information, answer phones, and promote events to create a welcoming atmosphere.

This role requires a high school diploma or GED, CPR certification, and experience working with children. You may lift up to 10 lbs and support retail sales and payments for member services.

Qualifications

• Greet and assist members with a positive attitude.
• Provide courteous, professional check-in and check-out.
• Communicate club events and services to members.

Responsibilities

• Greet all members & guests with a smile.
• Check in all members and guests following procedures.
• Facilitate messages on club software at check-in.
• Answer phones in a courteous, professional manner.
• Inform members of special events.
• Maintain a welcoming atmosphere for members.
• Assist with member requests or escalate to a manager.
• Sell retail products and process payments for services.
• Know club facilities, services, and schedules.
• Keep work area clean and organized.
• Support management on delegated projects.
• Follow policies in Team Member Handbook.

Skills

Customer service

Communication

Team player

Education

High school diploma or GED

Job description

The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members.

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Always maintain professional disposition
• Sell retail products
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Team Member Handbook

Requirements

• Obtain or maintain a valid Child/Infant CPR Certification
• Experience working with children
• Certifications, as local/state laws require

Physical Requirements

• Lift 10 lbs. on occasion
• Stand, bend and squat with frequency
• Climb and hang decorations when needed
• All applicants must possess a high school diploma or equivalent (e.g., GED). This requirement is in place to ensure that all employees have the basic level of education necessary to perform the duties of their roles effectively.
• To be eligible for employment at Fitness Ventures LLC applicants must be at least 18 years of age. This policy ensures compliance with applicable laws and helps maintain a safe and productive work environment.
• All applicants must be eligible to work in the United States pursuant to both state and federal requirements and maintain their eligibility to work in the United States throughout their employment. If an applicant’s eligibility changes at any time, the applicant must notify Fitness Ventures LLC immediately. Applicants must also provide proof of eligibility to work in the U.S. including the required documentation for e-Verification.

Salary: $33,000.00 - $50,000.00 per year

Fitness Ventures LLC is committed to creating an inclusive and diverse workplace and is an Equal Opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic disorder, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Position Requirements

Full-Time/Part-Time Part-Time

Location Lakewood

About the Organization Fitness Ventures LLC is a development company, owning CRUNCH Fitness franchise locations and territories throughout the United States that are hugely successful and provide the communities they serve with all of the amenities of a much more expensive club-and a warm friendly environment that is hard to find in the majority of fitness clubs in North America.

The CRUNCH brand was established and opened the first CRUNCH location in NYC on June 11th,1989. Much has changed from those early days -but the one thing that has remained in tact is the mission that CRUNCH established from early on. At the core of creating the right atmosphere is our No Judgments Philosophy.

This position is currently accepting applications.