Member Services Representative

Planet Fitness - United FP Management, LLC; Laguna Niguel (CA); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Free Black Card gym membership

Discounts on merchandise

Medical benefits

401k

Supplemental insurance

Job summary

A well-known fitness franchise located in Laguna Niguel is seeking a Member Services Representative. This role focuses on delivering exceptional customer service to members and guests, greeting them warmly, and managing front desk activities. Ideal candidates should possess strong customer service skills, have a positive attitude, and demonstrate reliability. Additional responsibilities include ensuring the cleanliness of the club and assisting members with inquiries. A passion for health and fitness is essential. Join a team that values every individual and promotes a welcoming atmosphere.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Exceptional customer service skills; able to interact positively with members.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities, including answering phones and checking in members.
• Assist in maintaining cleanliness of the club.
• Respond to member questions and concerns professionally.

Skills

Customer service skills

Basic computer proficiency

Positive attitude

Strong listening skills

Education

High School diploma/GED equivalent

Job description

Future Opening: Member Services Representative

Job Summary: The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
• Assist in maintaining the neatness and cleanliness of the club.
  • Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.

Qualifications/Requirements

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent preferred.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will encounter toxic chemicals during shift.
• Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks.

Why Join Planet Fitness?

Philosophy: We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.

Mission Statement: At PF Supreme, we have worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment for our team and members.

Job Benefits

• Free Black Card gym membership.
• Day, evening, or overnight shifts.
• Discounts on merchandise sold at the club.
• Benefits including: medical, 401k, and supplemental insurance.
• Discounts on movie tickets, theme parks, hotels, attractions, and much more.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.