Member Services Representative

Crunch Fitness; Jacksonville (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Crunch Fitness is seeking a Member Services Representative in Jacksonville to provide outstanding service to members and guests. Responsibilities include ensuring a welcoming atmosphere, processing member check-ins, handling retail sales, and maintaining the club's operations. This role is perfect for energetic individuals passionate about fitness and health, offering a supportive team environment and benefits.

Benefits

Free Membership

Employee Discount

Paid Time Off

Health Benefits for Full-Time Employees

Qualifications

• Energetic and enthusiastic individuals passionate about health and fitness.
• Customer service experience preferred.

Responsibilities

• Greet all members & guests and check them in according to company procedures.
• Sell retail products and facilitate payments for member services.
• Maintain a clean and organized work area.

Skills

Proficient reading and writing skills

Computer Skills

Job description

Member Services Representative

Full Time • Jacksonville-Regency Park

Reports to:

• Manager

Requirements:

• Proficient reading and writing skills
• Computer Skills

Responsibilities:

• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in a courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere that makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Perform opening and closing duties

Meetings:

• Monthly or weekly department meetings and employee training sessions

Crunch Fitness is looking for energetic, enthusiastic individuals passionate about health and fitness to join our team.

Apply through Indeed (if you already have a resume on Indeed) or apply here.

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Crunch offers comprehensive benefits for eligible employees, including:

• Free Membership
• Employee Discount
• Paid Time Off
• Health Benefits for Full-Time Employees

"Crunch is known as your Crunch Family. I have been fully supported and encouraged to be the best I can. The Crunch philosophy describes it best: 'encourage, empower and entertain.'"