Member Services Representative

Clarvida Idaho; Jacksonville (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading company in the fitness industry is seeking a Member Services Representative to enhance the guest experience and ensure exceptional customer service. This role involves greeting members, managing account activities, and maintaining the cleanliness of the facility. Ideal candidates are passionate about fitness, communicate effectively, and have a strong background in customer service.

Qualifications

• Customer service experience preferred.
• Must be 18 or older.
• Positive attitude and punctuality.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Update members' accounts as needed.

Skills

Customer service experience

Basic computer skills

Communication skills

Problem-solving skills

Passion for fitness and health

Education

High School diploma or GED

Job description

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Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Assist with new member sign-up.
• Take prospective members on tours.
• Update members' accounts as needed.
• Respond to member questions and concerns promptly and professionally, escalating to management when necessary.
• Maintain the cleanliness and organization of the club.

Qualifications

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Positive attitude and punctuality.
• Excellent communication and problem-solving skills.
• High School diploma or GED.
• Must be 18 or older.

Physical Requirements

• Stand and walk continuously during shifts.
• Speak clearly on the phone and in person.
• Lift up to 50 lbs occasionally.

Note: Employees are employed by the franchisee, not PFHQ, and employment terms are governed by local laws.