Member Services Representative

PF Management Group; Helena (MT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Flexible schedule

Paid time off

Job summary

PF Management Group is looking for a Member Services Representative to provide exceptional customer service at Planet Fitness. You will assist members and guests, ensuring their experience is welcoming and pleasant.

The ideal candidate has a strong customer service background, a passion for fitness, and excellent interpersonal skills. Responsibilities include greeting members, answering phones, and maintaining cleanliness at the front desk. Join us in creating a healthier Planet!

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers.
• Check members in and tour new members.
• Utilize POS system for membership card assistance.
• Keep the front desk area clean and orderly.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Strong listening skills

Education

High School diploma/GED equivalent

Job description

We are searching for a Member Services Representative to join our team. As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

Benefits

• Company parties
• Employee discounts
• Flexible schedule
• Paid time off

Responsibilities

Customer Service/Front Desk Activities

• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.

Member Accounts

• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications / Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.

Physical Demands / Requirements

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

Why you should join Planet Fitness

• Contribute to changing people’s lives every day by helping us create a healthier Planet.
• Work hard and play hard with an amazing group of talented, dynamic professionals.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.