Member Services Representative

Planet Fitness Franchising, LLC; Helena (MT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Flexible schedule

Paid time off

Job summary

A leading fitness company in Helena is seeking a Member Services Representative to provide exceptional customer service. The representative will greet members, help with memberships, and maintain club cleanliness. Applicants should have a customer service background, computer proficiency, and a positive attitude. This role offers the chance to contribute to a healthier community and be part of a dynamic team.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Upbeat and positive attitude necessary.
• Exceptional customer service skills needed.
• Punctuality and reliability are essential for shifts.
• Ability to deliver exceptional, friendly service to members.
• Good listening skills and ability to handle questions professionally.
• Diplomacy in all member interactions and language.
• High School diploma or GED is required.

Responsibilities

• Greet members and guests, providing exceptional service.
• Check members in and assist with membership queries.
• Maintain cleanliness of the front desk and club areas.
• Conduct transactions on the point of sale system.
• Process purchases for beverages or merchandise at the POS.
• Assist with new membership cards, address changes and billing queries.

Skills

Customer service background

Basic computer proficiency

Positive attitude

Listening skills

Reliability

Exceptional customer service

Active listening

Diplomacy

Strong communication

Education

High School diploma/GED equivalent

Job description

Benefits

• Company parties
• Employee discounts
• Flexible schedule
• Paid time off

Our Job Opening

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Responsibilities

Customer Service/Front Desk Activities

• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.

Member Accounts

Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.

Physical Demands/Requirements

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

Why you should join Planet Fitness!

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work hard and play hard with an amazing group of talented, dynamic professionals!