Member Services Representative

Planet Fitness Franchising, LLC; Billings (MT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Work with a talented team

Opportunity to contribute to health initiatives

Job summary

A leading fitness franchise is looking for a Member Services Representative in Billings, Montana. You will provide exceptional customer service, help create a welcoming atmosphere, and ensure member satisfaction. Responsibilities include greeting members, answering inquiries, managing memberships, and maintaining club cleanliness. Ideal candidates should have a customer service background, a passion for fitness, and strong interpersonal skills. Join us to make a positive impact on people's lives and work with a dynamic team.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills.
• Strong listener with problem-solving capabilities.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members in and tour new members.
• Respond to member questions and concerns promptly.
• Conduct purchases on the point of sale system.
• Maintain cleanliness of front desk, lobby and equipment.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Exceptional customer service skills

Problem-solving ability

Job description

Future Opening: Member Services Representative

Full Time • Planet Fitness Billings

Our Job Opening

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Some of your responsibilities will include:

• Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.

Member Accounts

• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands/Requirements

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 75 lbs.
• Will occasionally encounter toxic chemicals during shift.

Why you should join Planet Fitness!

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work hard and play hard with an amazing group of talented, dynamic professionals!

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.