Member Services Representative

Garden Savings Federal Credit Union; Dover (NJ); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k) with Company Match

Paid Holidays

Tuition Reimbursement

Paid Training

Employee Discounts

Profit Sharing

Job summary

Garden Savings Federal Credit Union in Dover, NJ is seeking a dedicated Member Services Representative to deliver exceptional customer service, handle member inquiries, and guide members through products and policies. This full-time role emphasizes accuracy, cash handling, and compliance with credit union standards.

The position requires a high school diploma, preferred banking experience, strong attention to detail, and proficient computer skills.

Qualifications

• High School Diploma or GED required.
• Preferred banking experience (credit union or bank).
• Ability to assist members with resolutions promptly and accurately.
• Excellent attention to detail and time management.
• Proficient computer/technical skills.
• High integrity and a strong work ethic is required.

Responsibilities

• Accurately process financial transactions including deposits, withdrawals, transfers, and loan payments.
• Provide a warm welcome and offer financial support to educate our members.
• Post transactions to members’ accounts.
• Open, perform maintenance, and close accounts.
• Assist with audits and other tasks assigned.

Skills

Customer service

Attention to detail

Time management

Computer skills

Integrity

Education

High School Diploma or GED

Tools

Banking software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Services Representative

Dover Branch Full Time Clerical Dover, Dover, NJ, US

Salary Range: $16.50 To $18.00 Hourly

Full-time, year-round openings for Dover, Newark, and Brick, and a summer opening for Dover.

The Member Services Representative plays a crucial role in fostering positive relationships between the organization and its members by providing exceptional customer service and support. This position is responsible for addressing member inquiries, resolving issues efficiently, and ensuring a seamless experience throughout all interactions. The representative will serve as the primary point of contact, guiding members through various processes and offering information about products, services, and policies. Success in this role directly contributes to member satisfaction, retention, and the overall reputation of the organization. The ideal candidate will be proactive, empathetic, and skilled at managing multiple tasks to meet member needs effectively.

Primary Functions:

• Accurately process financial transactions including deposits, withdrawals, transfers, and loan payments.
• Provide a warm welcome and offer financial support to educate our members.
• Post transactions to members’ accounts.
• Open, perform maintenance, and close accounts.
• Assist with audits and other tasks assigned.

Skills and Requirements:

• High School Diploma or GED
• Preferred previous banking experience (credit union or bank).
• Ability to assist members with resolutions promptly and accurately.
• Excellent attention to detail and time management
• Proficient computer/technical skills.
• High Integrity and a strong work ethic is required.

Physical Requirements and Working Conditions:

• Lobby/Professional office environment with moderate sound.
• Flexibility to work: Monday – Friday 8:30 a.m. to 5:30 p.m., rotating Thursdays until 6:30 p.m., and Saturdays 9 a.m. - noon.
• Ability to lift to 50 pounds.
• Ability to travel to other branches, off-site training, or meetings as needed.
• English and Spanish are highly preferred.
• Assist members in person and by telephone.
• Ability to accurately count cash and handle members' transactions.
• Medical/RX
• Vision Insurance
• Health Reimbursement Account
• Flexible Spending Account
• Life and Disability Insurance
• Vacation Days
• Sick/Personal time
• Paid Holidays
• Referral Bonus and Incentive Bonus Program
• 401(k) with Company Match
• Employee Discounts
• Profit Sharing
• Credit Union Membership
• Employee Assistance Program
• Paid Training
• Tuition Reimbursement

Garden Savings Federal Credit Union is proud to be an equal opportunity employer, fostering diversity and inclusion in the workplace. All employees and qualified applicants for employment are covered by federal and state discrimination laws. All employment decisions, including recruitment, promotions, appraisals, and/or training are made without regard to any protected characteristics.

If you have any questions, or require assistance or reasonable accommodation, please contact [e-mail] or call [phone].