Member Services Representative

Garden Savings Federal Credit Union; Newark (NJ); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical/RX

Vision Insurance

Health Reimbursement Account

Flexible Spending Account

Life and Disability Insurance

Paid Vacation

Sick/Personal time

Paid Holidays

401(k) with Company Match

Profit Sharing

Credit Union Membership

Employee Discounts

Referral Bonus and Incentive Bonus

Paid Training

Tuition Reimbursement

Job summary

Garden Savings Federal Credit Union in Newark, NJ is seeking a diligent Member Services Representative to handle deposits, withdrawals, transfers and loan payments with accuracy. You will greet members, educate them on products and policies, post transactions, and support audits as needed.

The role requires a High School Diploma or GED, prior banking experience preferred, and the ability to assist members promptly and with attention to detail.

Qualifications

• High School Diploma or GED.
• Preferred previous banking experience (credit union or bank).
• Ability to assist members promptly and accurately.
• Excellent attention to detail and time management.
• Proficient computer/technical skills.
• Must speak English and Portuguese or Spanish.

Responsibilities

• Accurately process financial transactions including deposits, withdrawals, transfers, and loan payments.
• Provide a warm welcome and financial education to members.
• Post transactions to members’ accounts.
• Open, perform maintenance, and close accounts.
• Assist with audits and other tasks as needed.

Skills

Attention to detail

Time management

Computer literacy

Customer service

Multilingual (English, Portuguese or?)

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Services Representative

Full Time Clerical Newark, NJ, US

Salary Range: $16.50 To $18.00 Hourly

About the Role:

The Member Services Representative plays a crucial role in fostering positive relationships between the organization and its members by providing exceptional customer service and support. This position is responsible for addressing member inquiries, resolving issues efficiently, and ensuring a seamless experience throughout all interactions. The representative will serve as the primary point of contact, guiding members through various processes and offering information about products, services, and policies. Success in this role directly contributes to member satisfaction, retention, and the overall reputation of the organization. The ideal candidate will be proactive, empathetic, and skilled at managing multiple tasks to meet member needs effectively.

Primary Functions:

• Accurately process financial transactions including deposits, withdrawals, transfers, and loan payments.
• Provide a warm welcome and offer financial support to educate our members.
• Post transactions to members’ accounts.
• Open, perform maintenance, and close accounts.
• Assist with audits and other tasks assigned.

Skills and Requirements:

• High School Diploma or GED
• Preferred previous banking experience (credit union or bank).
• Ability to assist members with resolutions promptly and accurately.
• Excellent attention to detail and time management
• Proficient computer/technical skills.
• High Integrity and a strong work ethic is required.
• Must speak English and Portuguese or Spanish.

Physical Requirements and Working Conditions:

• Lobby/Professional office environment with moderate sound.
• Flexibility to work: Monday – Friday 8:30 a.m. to 5:30 p.m., rotating Friday until 6:15 p.m., and Saturday 9 a.m. - noon.
• Ability to lift up to 50 pounds from time to time.
• Must have transportation in order travel to other branches, off-site training, or meetings as needed.
• Assist members in person and by telephone.
• Ability to accurately count cash and handle members' transactions.
• Medical/RX
• Vision Insurance
• Health Reimbursement Account
• Flexible Spending Account
• Life and Disability Insurance
• Vacation Days
• Sick/Personal time
• Paid Holidays
• Referral Bonus and Incentive Bonus Program
• 401(k) with Company Match
• Employee Discounts
• Profit Sharing
• Credit Union Membership
• Employee Assistance Program
• Paid Training
• Tuition Reimbursement

Garden Savings Federal Credit Union is proud to be an equal opportunity employer, fostering diversity and inclusion in the workplace. All employees and qualified applicants for employment are covered by federal and state discrimination laws. All employment decisions, including recruitment, promotions, appraisals, and/or training are made without regard to any protected characteristics.

If you have any questions, or require assistance or reasonable accommodation, please contact [e-mail] or call [phone].