Floating Member Services Representative

Self-Help Services Corp; Manchester (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

Self-Help Services Corp in Connecticut is looking for a Floating Member Service Representative (MSR)/Teller to meet member financial service needs through efficient transaction processing and exceptional customer service. The role requires maintaining relationships, resolving account issues, and performing functions according to credit union policies.

The ideal candidate should be a high school graduate with a preference for bilingual skills in English and Spanish, and at least one year experience in a financial institution or customer service. The position may require travel to cover multiple branches.

Qualifications

• Minimum one year experience in a financial institution or a related customer service role.
• Prior cash handling experience preferred.
• Preference for teamwork and collaboration in organizational settings.

Responsibilities

• Initiate and lead conversations to identify member needs.
• Process transactions and maintain cash levels within prescribed amounts.
• Provide excellent member service to strengthen account relationships.

Skills

Customer service

Cash handling

Bilingual (English/Spanish)

Education

High school graduate or equivalent

Job description

Job Description

WHO We Are: Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

Position Summary

The Floating Member Service Representative (MSR)/Teller will report to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee. They will work with members to meet financial service needs through processing transactions and suggesting new products or services. The MSR/Teller is responsible for delivering the highest-level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner. This role will be required to travel to cover other branches in the region.

What You’ll Do

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits (part of dual‑control team).
• Perform other duties and projects as assigned.

What You’ll Need

• High‑school graduate or equivalent.
• Bilingual in English/Spanish highly preferred but not required.
• Minimum one year experience in a financial institution or other customer service industry (preferred).
• Prior cash handling and customer service responsibilities preferred.
• Preference for working in organizations that place priority on teamwork and collaboration.
• May be required to travel to cover other branches.

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you! Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer: Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status. If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, please request the appropriate accommodation by emailing: [e-mail].