Floating Member Services Representative

Self-Help Credit Union; Manchester (CT); On-site; USD 35,000 - 50,000; Full time

Job summary

Self-Help Credit Union in Manchester, Connecticut is seeking a Floating Member Service Representative/Teller to deliver exceptional customer service while processing transactions and promoting products. Candidates should have a high school diploma and at least one year of customer service experience, preferably in a financial setting. Bilingual skills in English and Spanish are preferred. The role will involve travel to various branches as needed, emphasizing teamwork and collaboration.

Qualifications

• Minimum one year experience in a financial institution or customer service.
• Bilingual in English/Spanish highly preferred but not required.
• Preference for working in organizations that prioritize teamwork.

Responsibilities

• Initiate conversations to assess member needs.
• Maintain relationships with members through excellent service.
• Process share deposit payments and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Bilingual (English/Spanish)

Teamwork

Education

High School graduate or equivalent

Job description

About Self‑Help

Self‑Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self‑Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

Position Summary

The Floating Member Service Representative (MSR)/Teller will report to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee. They will work with members to meet financial service needs through processing transactions and suggesting new products or services. The MSR/Teller is responsible for delivering the highest-level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner. This role will be required to travel to cover other branches in the region.

What You’ll Do

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and Log night, ATM, and mail deposits (part of dual‑control team).
• Perform other duties and projects as assigned.

What You’ll Need

• High School graduate or equivalent.
• Bilingual in English/Spanish highly preferred but not required.
• Minimum one year experience in a financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for working in organizations that place priority on teamwork and collaboration.
• May be required to travel to cover other branches.

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Company Disclaimer

Self‑Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.