Member Services Representative

DJD Fitness - Easton/Nazareth/Mt. Pocono/Bethlehem PA; Bethlehem (Northampton County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading fitness organization seeks a Member Services Representative to ensure a positive experience for members and guests. The role encompasses various customer service tasks such as greeting members, answering queries, and assisting with membership processes. Ideal candidates should possess a passion for fitness, reliability, and excellent communication skills.

Benefits

Competitive salary

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Qualifications

• Customer service background preferred.
• Upbeat and positive attitude required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones and checking members in.
• Respond to member questions and maintain club cleanliness.

Skills

Customer service

Basic computer proficiency

Interpersonal skills

Listening

Problem solving

Education

High School diploma/GED equivalent

Job description

Benefits:

• Competitive salary
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occassionally lift up to 50 lbs.

Salary between $8.50/hr to $9.50/hr